Senior CS & Operations Leader - Logistics & Team Impact

The Best Connection; Waterford; On-site; GBP 25,000 - 31,000; Full time

Job summary

The Best Connection is seeking a Senior Customer Service & Operations Specialist to lead our daily administrative and logistics activities. This role links internal teams with customers, suppliers and hauliers, ensuring smooth operations and timely deliveries.

You will manage the internal sales admin team, coordinate couriers, prioritise sales enquiries, and provide guidance to keep operations on track while maintaining exceptional service levels.

Qualifications

• Experience in a senior admin, operations, or logistics coordination role.
• Demonstrated leadership of an internal team.
• Intermediate Excel and data accuracy under pressure.

Responsibilities

• Lead day-to-day activities of the internal team, allocating workloads to meet deadlines.
• Coordinate daily deliveries and collections with couriers and hauliers, tracking shipments.
• Prioritise customer sales enquiries and ensure real-time flow between internal and external teams.
• Plan tasks, assess urgency, and keep management informed of risks or delays.

Skills

Team leadership

Logistics coordination

Customer service

Problem solving

Tools

Microsoft Excel

Job description

The Best Connection is seeking a Senior Customer Service & Operations Specialist to lead our daily administrative and logistics activities. This role links internal teams with customers, suppliers and hauliers, ensuring smooth operations and timely deliveries.

You will manage the internal sales admin team, coordinate couriers, prioritise sales enquiries, and provide guidance to keep operations on track while maintaining exceptional service levels.