Customer Support Team Leader

Omega Plc; Dudley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Annual bonus

Private health care

Job summary

Omega Plc, a logistics leader, seeks a Customer Support Team Leader to head the UK head office and drive the daily service delivery with ownership of team workload. You will mentor, train and coach the CS team to meet service standards, collaborating with the Asset Manager to design and monitor processes.

Additionally, you will analyse Service team processes and push CI initiatives while managing a dedicated UK customer portfolio. A proven leader with logistics experience is essential.

Qualifications

• Tenured experience in a customer service lead role.
• Experience in logistics and/or supply chain is paramount.
• Understanding of customer-centric principles and service centre environments.
• Excellent soft skills to motivate, coach and lead a team.

Responsibilities

• Lead the daily delivery of service activities and own the team workload.
• Mentor and train the Customer Service team to meet standards.
• Collaborate with the Customer Service & Asset Manager to design and monitor processes.
• Analyse processes within the Service team and drive CI activities.
• Manage a dedicated portfolio of customers in the UK region.

Skills

Team leadership

Customer service

Logistics experience

Soft skills

Coaching

Job description

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!

Role and Responsibilities

In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams' overall tasks and workload.

Other responsibilities include

• Mentor and train the Customer Service team to meet expected service standards
• Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes
• Analyse processes within the Service team and look to perform CI activities
• Manage a dedicated portfolio of customers in the UK region

Qualifications and Experience

• Tenured experience in a customer service lead role managing a team
• Experience in logistics and/or supply chain is paramount!
• Understanding of customer centric principles and service centre environments
• Excellent soft skills to motivate, coach and lead a team to achieving success

Benefits

• 25 days annual leave plus Bank Holidays
• Competitive Pension Scheme
• Annual Bonus Scheme
• Private Health Care Options

Candidates who currently are a Customer Support Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position.