Senior Customer Service Executive: Patient-Centric Ops

Johnson & Johnson Co.; High Wycombe; Presencial; GBP 32 000 - 42 000; Tempo integral

Resumo da oferta

Johnson & Johnson is seeking a Senior Customer Service Executive in the Maidenhead area to manage customer orders, inquiries, and complaints within a regulated healthcare environment. The role focuses on optimizing processes, utilising digital tools, and sustaining strong relationships with wholesalers and customers.

Applicants should have solid experience in customer operations, strong communication skills, and proficiency with ERP systems such as SAP and MS Office.

Qualificações

• Experience in customer service within a regulated environment is preferred.
• Excellent communication, customer relationship and stakeholder management skills.
• Ability to manage complex queries and escalations through to resolution.

Responsabilidades

• Process orders promptly and accurately, meeting delivery cut-off times and customer expectations.
• Handle inquiries and complaints end-to-end, logging in the Complaints Management System.
• Act as SME for Digital Tools and support eCommerce growth and process improvements.
• Lead ad hoc projects to improve efficiencies and maintain relationships with internal and external stakeholders.

Conhecimentos

Customer service

Stakeholder mgmt

Communication

Problem solving

Attention to detail

Ferramentas

SAP

ERP systems

MS Office

Descrição da oferta de emprego

Johnson & Johnson is seeking a Senior Customer Service Executive in the Maidenhead area to manage customer orders, inquiries, and complaints within a regulated healthcare environment. The role focuses on optimizing processes, utilising digital tools, and sustaining strong relationships with wholesalers and customers.

Applicants should have solid experience in customer operations, strong communication skills, and proficiency with ERP systems such as SAP and MS Office.