Customer Service Operations Specialist

Johnson & Johnson Co.; Maidenhead; Presencial; GBP 21.000 - 26.000; Tempo integral

Resumo da vaga

Johnson & Johnson Maidenhead is seeking a Customer Service Representative to deliver outstanding support to external and internal stakeholders. You will uphold performance by meeting department KPI targets and providing excellent service across every interaction.

You will log interactions in Salesforce CRM, process orders with accuracy, and assist Senior Team members in day-to-day operations while driving first-time resolutions and data-driven improvements.

Qualificações

• Educated to A level standard or NVQ Level 3.
• Relevant experience in Customer Services, primarily telephone-based.
• Ability to work under pressure and deliver results.

Responsabilidades

• Manage telephone enquiries through to a satisfactory resolution.
• Log all interactions in Salesforce CRM with a Right First-Time mindset.
• Process customer orders accurately and following procedures.
• Support the Senior Team in day-to-day running of the Customer Service Team.
• Support measurement of quality and accuracy within Customer Services.
• Drive customer dedication, innovation, teamwork, and operational efficiency.

Conhecimentos

Excellent communication

Customer relationships

Results oriented

Team player

Data analysis

Excel

BI tools

Attention to detail

Problem solving

Formação

A level standard

NVQ level 3

Ferramentas

Salesforce CRM

Descrição da vaga

Johnson & Johnson Maidenhead is seeking a Customer Service Representative to deliver outstanding support to external and internal stakeholders. You will uphold performance by meeting department KPI targets and providing excellent service across every interaction.

You will log interactions in Salesforce CRM, process orders with accuracy, and assist Senior Team members in day-to-day operations while driving first-time resolutions and data-driven improvements.