Customer Service Team Leader

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading international supply chain organization is seeking a Customer Service Team Leader for their Newcastle-upon-Tyne office. This full-time position focuses on improving customer service standards and ensuring compliance in customs and international trade. The ideal candidate will have significant experience in a supply chain environment and possess strong leadership skills.

Qualifications

• Experience in customer service leadership within supply chain/logistics.
• Understanding of customs compliance and international trade processes.
• Proven ability to lead and motivate a team.

Responsibilities

• Manage day-to-day operations of customer service team.
• Enhance customer satisfaction and maintain compliance.
• Monitor team performance and support development.

Skills

Customer-focused mindset

Excellent communication

Problem-solving

Organisational skills

Job description

Job Title: Customer Service Team Leader

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Salary: Up to £40,000 DOE

Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Newcastle-upon-Tyne offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.

Key Responsibilities

• Lead and manage the day-to-day operations of the customer service team
• Improve customer satisfaction by developing processes and service quality standards
• Oversee and ensure compliance with customs-related activities and documentation
• Work closely with other departments to ensure seamless customer experience
• Identify training needs and support the development of team members
• Handle escalations and resolve customer issues promptly and professionally
• Monitor team performance and report KPIs to senior management

Key Requirements

• Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is essential
• Strong understanding of customs compliance and international trade processes
• Proven ability to lead, coach, and motivate a team
• Excellent communication and problem-solving skills
• Highly organised and process-driven, with a customer-focused mindset
• Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or contact us for more information.