Senior Customer Service Assistant

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior Customer Service Assistant to join their dynamic team at St Pancras Station, London. This role involves overseeing the efficient loading and unloading of catering equipment, managing order assembly, and ensuring compliance with health and safety regulations. With a focus on career growth, the company offers extensive training and development opportunities, alongside a range of employee benefits including discounts and flexible scheduling. If you're passionate about delivering first-class service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

75% discount on meals during shifts

Up to 50% employee discounts

Flexible Scheduling

Continuous Growth and Training

Health and Wellbeing Support

Pension Plans

Life Assurance

Share Incentives Scheme

Cycle to Work Scheme

Qualifications

• Must be 18 years or older due to responsibilities.
• Physical capability for manual loading/unloading.

Responsibilities

• Oversee loading/unloading of catering equipment.
• Manage order assembly and inventory control.
• Ensure compliance with Health & Safety regulations.

Skills

Customer Service

Inventory Management

Health & Safety Compliance

Physical Stamina

Job description

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Senior Customer Service Assistant, London

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Client:

SSP

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Senior Customer Service Assistant - Euro Star at St Pancras Station, London

Pay Rate: £14.15 per hour, inclusive of London Allowance.
Hours: Full Time.
Shifts: Rotational shifts between 6:00am and 10:30pm, including weekends.

• Applicants must be 18 years or older due to certain responsibilities within the role.
• The role involves manual loading and unloading of items, requiring physical capability and stamina.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL:

• Oversee efficient loading/unloading of catering equipment and stock from trains.
• Manage order assembly and maintain precise control over inventory.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Strategically place products to minimize wastage through effective rotation.

WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance
• Continuous Growth:Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Help@Hand App:from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones
• Health and Wellbeing Support:Retail Trust, flexible working, comprehensive family-friendly leave
• Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more

Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as Senior Customer Service Assistant.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.