Senior Associate, Client Service (Turkish Speaking)

BNY Mellon; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a Senior Associate to join their Treasury Services Client Servicing team in London. This hybrid role involves servicing clients across different market segments, managing inquiries, and providing functional support for compliance information. The ideal candidate will have fluent Turkish and direct client-facing experience in financial services, along with knowledge of payments products and the ability to discuss digital solutions. Join a company that values innovation and inclusivity, offering competitive compensation and benefits to support your personal and professional journey.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Paid volunteer time

Qualifications

• Fluent Turkish is essential for client interactions.
• Experience in financial services and client-facing roles is crucial.

Responsibilities

• Servicing clients across various market segments and regions.
• Managing client inquiries and providing functional support.

Skills

Fluent Turkish

Client Facing Experience

Correspondent Banking

Understanding of Payments Product

Digital Solutions Discussion

Global Team Experience

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Associate to join our Treasury Services Client Servicing team in EMEA. This role is located in London and is hybrid.

In this role, you'll make an impact in the following ways:

1. Servicing clients across different market segments and/or regions with multiple countries and languages.
2. Serve as the main contact for day-to-day client inquiries and will manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY Mellon product/service issues.
3. Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
4. You will also provide day to day servicing support to BNY Mellon Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.

To be successful in this role, we're seeking the following:

1. Fluent Turkish is essential
2. Direct Client Facing Experience within Financial Services
3. Experience of correspondent banking or understanding of the payments product and life cycle
4. Experience of discussing client digital solutions to clients
5. Experience of working in a global team

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.