Senior Associate, Client Service - Markets

NA; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a leading global financial services company as a Senior Associate in Client Services. This role offers the opportunity to support clients in navigating operational and technical challenges while being part of a dynamic and inclusive team. You'll leverage your problem-solving skills to enhance client experiences and contribute to the success of a firm recognized for its innovation and commitment to diversity. With a focus on personal growth and well-being, this position is perfect for those looking to make a meaningful impact in the financial sector.

Benefits

Flexible global resources

Generous paid leaves

Paid volunteer time

Wellbeing programs

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience in operational area and/or client services is essential.

Responsibilities

• Support clients with operational and technical issues.
• Monitor client inquiries and resolve non-routine issues.
• Participate in initiatives to improve client experience.

Skills

Client Services

Problem-Solving Skills

Team Collaboration

Education

Bachelor’s Degree

Job description

Senior Associate, Client Services - Markets

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Associate, Client Service to join our Global Liquidity & Margin Services team. This role is located in London.

In this role, you’ll make an impact in the following ways:

1. Supporting clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
2. Monitoring client inquiries, resolving non-routine issues, and escalating complex issues as needed.
3. Participating in internal activities and initiatives designed to improve the client experience.
4. Utilizing problem-solving skills and best judgement to interpret information and to provide our clients with information related to BNY Mellon products.

To be successful in this role, we’re seeking the following:

1. Bachelor’s degree or the equivalent combination of education and experience is required.
2. Experience in an operational area and/or client services.
3. Great team player.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024.
• World’s Most Admired Companies, Fortune 2024.
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024.
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024.
• “Most Just Companies”, Just Capital and CNBC, 2024.
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024.
• Bloomberg’s Gender Equality Index (GEI), 2023.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.