Senior Customer Service Assistant

SSP UK & Ireland; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Customer Service Assistant to join their team at St Pancras Station. This role offers a fantastic opportunity to work in a dynamic environment, ensuring first-class service and operational efficiency. You'll be responsible for overseeing the loading and unloading of catering equipment, managing inventory, and ensuring compliance with health and safety regulations. With a strong emphasis on employee well-being and development, this position comes with numerous perks, including generous discounts and flexible scheduling. If you are passionate about customer service and looking for a rewarding career, this is the perfect opportunity for you.

Benefits

75% discount on meals while on shift

Employee Discounts up to 50%

Flexible Scheduling

Continuous Growth and Training Opportunities

Health and Wellbeing Support

Financial Support including Pension Plans

Life Assurance

Share Incentives Scheme

Cycle to Work Scheme

Qualifications

• Strong customer service skills and ability to manage inventory effectively.
• Knowledge of health and safety regulations is essential.

Responsibilities

• Oversee efficient loading/unloading of catering equipment.
• Manage order assembly and maintain inventory control.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Inventory Management

Health & Safety Compliance

Physical Stamina

Education

High School Diploma

Job description

Senior Customer Service Assistant - Euro Star at St Pancras Station, London

Pay Rate: £14.15 per hour, inclusive of London Allowance.

Hours: Full Time

Shifts: Rotational shifts between 6:00am and 10:30pm, including weekends.

• Applicants must be 18 years or older due to responsibilities within the role.
• The role involves manual loading and unloading of items, requiring physical capability and stamina.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service.

• Oversee efficient loading/unloading of catering equipment and stock from trains.
• Manage order assembly and maintain precise control over inventory.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Strategically place products to minimize wastage through effective rotation.

At Rail Gourmet, we offer not just jobs but dynamic career opportunities with numerous benefits:

• 75% discount on meals while on shift.
• Employee Discounts: Enjoy up to 50% off, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Flexible Scheduling: Promoting work-life balance to accommodate various lifestyles.
• Continuous Growth: Access award-winning training, apprenticeships, and development programs such as the Duty Manager Development Programme and Chef Academy.
• App Benefits: Shopping discounts, GP appointments, 24/7 helpline, and financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, and family-friendly leave policies.
• Culture: We value diversity and inclusion, supporting networks such as LGBTQ+, Women’s Network, Neurodiversity, and Disability groups.
• Financial Support: Pension plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, and competitive pay rates.

Interested in joining Rail Gourmet? Apply now and start the best part of your journey as a Senior Customer Service Assistant.

Rail Gourmet is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.