Senior Customer Service Assistant

SSP UK & Ireland; Greater London; On-site; GBP 42,430,000 - 44,634,000; Full time

Benefits offered by this job

Discounted Meal while on shifts.

Employee Discounts.

Friends and Family Discount App.

Award-winning training and development

Job summary

Rail Gourmet is seeking a Senior Customer Service Assistant at King’s Cross Station, London for a maternity cover contract until 16 August 2027. The role involves loading/unloading catering equipment, stock management and ensuring compliance with health & safety regulations. Shifts include early mornings and weekends.

The position offers a 40-hour work week with varied shifts between 5:00 AM and 8:30 PM, and benefits such as discounts and development programs.

Qualifications

• Must be 18 years or older.

Responsibilities

• Oversee loading/unloading of catering equipment and stock from trains.
• Manage order assembly and inventory accuracy.
• Ensure compliance with Health & Safety/Food Hygiene Regulations.
• Strategically rotate stock to minimise wastage.

Skills

Stock loading/unloading

Inventory control

Job description

Senior Customer Service Assistant - King’s Cross Station, London.

Maternity Cover - Fixed Term Contract until 16th August 2027.

Pay Rate: £14.80 per hour.

Hours: Full Time. (40 hours/week)

Shifts: Varied between 5AM and 8.30 PM, including weekends.

• Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

As a Senior Customer Service Assistant You’ll

• Oversee efficient loading/unloading of catering equipment and stock from trains.
• Manage order assembly and maintain precise control over inventory.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Strategically place products to minimize wastage through effective rotation.

WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet?

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.