Senior Customer Service Assistant

SSP; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and Family Discount App

Award-winning training, apprentices

Training & development programs

Job summary

Rail Gourmet at King's Cross Station, London, is recruiting a Senior Customer Service Assistant on a maternity cover fixed-term contract until 16 August 2027. The role is full-time (40 hours per week) with shifts from early morning to evening, including weekends.

You will oversee loading/unloading catering equipment, manage orders and stock, ensure health & safety compliance, and rotate stock to minimise wastage. Applicants must be 18+.

Qualifications

• Applicants must be 18 years or older due to responsibilities.
• Experience with loading/unloading catering equipment is preferred.

Responsibilities

• Oversee loading/unloading of catering equipment and stock from trains.
• Manage order assembly and inventory control.
• Ensure compliance with Health & Safety and Food Hygiene regulations.
• Rotate stock to minimise wastage and improve product turnover.

Skills

Customer service

Inventory control

Health & safety

Stock rotation

Job description

Senior Customer Service Assistant -King’s Cross Station, London.

Maternity Cover - Fixed Term Contract until 16th August 2027.

Pay Rate: £14.80 per hour.
Hours: Full Time.(40 hours/week)
Shifts: Varied between 5AM and 8.30 PM, including weekends.

• Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL:

• Oversee efficient loading/unloading of catering equipment and stock from trains.
• Manage order assembly and maintain precise control over inventory.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Strategically place products to minimize wastage through effective rotation.

WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.

Feel like you could belong at Rail Gourmet?and embark on the best part of your journey as Senior Customer Service Assistant.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Expected Salary (this is not sent to the employer)