Senior Customer Service Advisor

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

SIPP pension

25 days holiday

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Wellbeing and discounts

Job summary

Sedgwick Claims Management Services Ltd is seeking a Senior Customer Service Advisor for a remote UK role. You will handle complex customer queries via calls and emails, delivering exceptional service while upholding our brand values.

The role includes mentoring junior advisors and contributing to team success in a flexible, home-based setting. Ideal candidates are fluent in English with strong communication, problem-solving, and multitasking abilities.

Qualifications

• Bilingual proficiency in English (written and spoken).
• Strong customer service experience with ability to resolve complex queries.
• Excellent data entry accuracy and attention to quality standards.
• Ability to manage high volumes of calls and emails without sacrificing service quality.

Responsibilities

• Deliver outstanding service across calls and emails.
• Resolve issues quickly and accurately to reflect brand values.
• Mentor junior advisors and share best practices to drive team success.
• Lead by example in a dynamic, remote work environment.

Skills

Bilingual English

Customer service

Attention to detail

Multitasking

Problem solving

Office 365

Industry experience

Interpersonal skills

Team collaboration

Leadership mentoring

Education

GCSE or equivalent

Tools

Office 365

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Senior Customer Service Advisor Job Location: UK - Remote Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications Join Sedgwick as a Senior Customer Service Advisor – Deliver Exceptional Service and Lead by Example in a Dynamic, Home-Based Role. Join us as a Senior Customer Service Advisor and become the go-to expert for complex customer queries. You’ll deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you’ll mentor junior advisors, share best practices, and help drive team success. Fluent in English and additional languages is a highly desired , you’ll bring strong communication skills, attention to detail, and problem-solving ability to a fast-paced, dynamic environment. If you’re passionate about customer experience and ready to lead by example, this is your chance to make an impact.

The skills you will have when you apply:

• Bilingual proficiency – Bilingual speaker fluent in English (both written and oral)
• Customer service expertise – Strong ability to deliver exceptional service and resolve complex queries.
• Attention to detail – Accurate data entry and ability to maintain quality standards.
• Multitasking ability – Comfortable managing high volumes of calls and emails simultaneously.
• Problem-solving skills – Advanced capability to resolve issues and de-escalate challenging situations.
• Technical proficiency – Skilled in using Office 365 and related tools.
• Previous experience – Proven background in customer service roles.
• Educational standard – GCSE level or equivalent qualification.
• Interpersonal skills – Excellent communication and relationship‑building abilities.
• Team collaboration – Ability to work effectively in a busy team environment.
• Leadership qualities – Experience mentoring and supporting peers.

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre‑existing conditions)
• Life assurance Group Income Protection
• Employee assistance programme for employee wellbeing
• Other benefits
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person). Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com