Senior Customer Service Advisor

NMS Recruit Ltd; Liverpool City Region; On-site; GBP 26,000 - 30,000; Full time

Job summary

NMS Recruit Ltd in Wirral is seeking a Senior Customer Service Advisor to handle inbound calls and support a busy customer service team. The role starts asap for a 4 month period and includes full paid training.

You will work 37.5 hours per week on a rotating pattern, including evenings and weekends, with shifts finishing at midnight. The hourly rate is £13.50, paid weekly; candidates must be flexible to support operational requirements.

Qualifications

• Handle inbound calls and resolve issues.
• Coach and support new starters.
• Provide supervisory support and oversee shifts.

Responsibilities

• Handle inbound customer enquiries and resolve issues.
• Guide Advisors through escalations and share best practice.
• Oversee shifts and team performance when required.

Skills

Customer service

Coaching

Supervisory

Job description

I am looking for an Senior Customer Service Advisor to take inbound calls working for a great company based in Bromborough, Wirral.

This role is starting asap for a 4 month period.

Full paid training will be given and you will be paid an hourly rate of £13.50 per hour, paid weekly.

The Senior Response Centre Advisor supports excellent customer service by handling complex enquiries, resolving issues and guiding Advisors through escalations. The role also involves coaching and supporting new starters, sharing best practice, providing supervisory support, and stepping up to oversee shifts and team performance when required.

Working Hours: 37.5 hours per week on average, working a 3-week rotating shift pattern, which includes evening and weekend working.

Flexibility is required to support operational requirements, and candidates must be able to work shifts finishing at midnight.

Typical shift times include:

• 07:00 15:30
• 07:00 16:00
• 15:30 00:00
• 16:00 00:00

Please note that the rota includes a combination of day, evening and weekend shifts, so applicants must be able to accommodate the full rotating shift pattern.

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