Senior Fraud Customer Service Advisor

Lloyds Banking Group; Bothwell; On-site; GBP 29,000; Full time

Job summary

Join a leading banking group as a Senior Fraud Customer Service Advisor in Glasgow. You'll protect customers from fraud, resolve disputes, and provide reassurance. Enjoy a supportive environment with flexible working patterns and a comprehensive training program.

Benefits

Market-leading pension contribution

Company-paid private medical benefit

Annual performance-related bonus

Discounted shopping

22 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Ability to support customers through stressful situations.
• Identify fraud patterns and act quickly.
• Commitment to finding solutions.

Responsibilities

• Handle calls from customers regarding suspicious transactions.
• Investigate and find solutions to fraud cases.
• Spot trends to prevent future fraud.

Skills

Empathy

Problem-solving

Resilience

Attention to detail

Job description

Job Description

Senior Fraud Customer Service Advisor

Location: Glasgow

Salary: £28,073

Hours: Full Time (35 hours) with a 4-Day Week Pattern

Do your best work. Live your best life – and help others do the same. Life moves fast, and our customer care roles do too.

That’s why we offer flexible working patterns designed to help you balance your career with what matters most. When fraud happens, customers need someone they can trust. That’s where you come in.

As a Senior Fraud Customer Service Advisor, you’ll be the first line of defence, helping customers protect their money, resolve disputes, and regain confidence in their finances. Every day, you’ll handle calls from customers who have spotted suspicious transactions, fallen victim to scams, or had their accounts compromised. You’ll work quickly and carefully to investigate, find solutions, and give them the reassurance they need.

You’ll also use your keen eye for detail to spot trends and prevent future fraud cases.

What we need from you:

• Empathy and resilience – You’ll support customers through stressful situations.
• A sharp mind – You’ll identify fraud patterns and act fast.
• A commitment to problem-solving – You’ll leave no stone unturned to find solutions.

We’ll set you up for success with a comprehensive six-week on-site training programme to equip you with the skills and knowledge needed to handle complex fraud cases confidently.

We prioritize your wellbeing and growth, offering benefits such as:

• A market-leading pension contribution of up to 15%
• Company-paid private medical benefit through BUPA
• Annual performance-related bonus
• Discounted shopping at hundreds of UK retailers
• 22 days' holiday plus bank holidays, with the option to buy more
• Wellbeing initiatives and generous parental leave policies
• From 1st April, your salary package will increase as part of our annual pay review

Join us and be part of something bigger. At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organization where you can be yourself. Ready to make a difference? Apply now.