Senior Fraud Customer Service Advisor

Lloyds Banking Group; Giffnock; On-site; GBP 29,000; Full time

Job summary

A leading banking group is seeking a Senior Fraud Customer Service Advisor in Glasgow. You will be the first point of contact for customers facing fraud issues, helping them regain confidence in their finances. With a focus on empathy and problem-solving, you will investigate suspicious transactions and provide reassurance. The role offers a comprehensive training program and access to various benefits, including a market-leading pension and private medical insurance.

Benefits

Market-leading pension contribution of up to 15%

Company-paid private medical benefit through BUPA

Annual performance-related bonus

Discounted shopping at hundreds of UK retailers

22 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Ability to support customers through stressful situations.
• Sharp mind to identify fraud patterns quickly.
• Commitment to problem-solving and finding solutions.

Responsibilities

• Handle calls from customers regarding suspicious transactions and scams.
• Investigate and find solutions to fraud cases.
• Spot trends to prevent future fraud.

Skills

Empathy

Resilience

Problem-solving

Job description

Job Description

Senior Fraud Customer Service Advisor

Location: Glasgow

Salary: £28,073

Hours: Full Time (35 hours) with a 4-Day Week Pattern

Do your best work. Live your best life – and help others do the same. Life moves fast, and our customer care roles do too.

That’s why we offer flexible working patterns designed to help you balance your career with what matters most. When fraud happens, customers need someone they can trust. That’s where you come in.

As a Senior Fraud Customer Service Advisor, you’ll be the first line of defence, helping customers protect their money, resolve disputes, and regain confidence in their finances. Every day, you’ll handle calls from customers who have spotted suspicious transactions, fallen victim to scams, or had their accounts compromised. You’ll work quickly and carefully to investigate, find solutions, and give them the reassurance they need.

You’ll also use your keen eye for detail to spot trends and prevent future fraud cases. What we need from you:

• Empathy and resilience – You’ll support customers through stressful situations.
• A sharp mind – You’ll identify fraud patterns and act fast.
• A commitment to problem-solving – You’ll leave no stone unturned to find solutions.

We’ll set you up for success. You’ll get a comprehensive six-week on-site training programme to equip you with the skills and knowledge you need to handle complex fraud cases with confidence.

We put you first, so you can put our customers first. Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

• A market-leading pension contribution of up to 15%
• Company-paid private medical benefit through BUPA
• Annual performance-related bonus
• Discounted shopping at hundreds of UK retailers
• 22 days' holiday plus bank holidays, with the option to buy more
• Wellbeing initiatives and generous parental leave policies
• From 1st April, your salary package will increase as part of our annual pay review.

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself. Ready to make a difference? Apply now.