Senior Fraud Customer Service Advisor

Lloyds Banking Group; Glasgow; Hybrid; GBP 29,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team as Senior Fraud Customer Service Advisors. This role offers a unique opportunity to make a significant impact by assisting customers from well-known banking brands. You'll receive comprehensive training to handle sensitive situations, ensuring customer safety and satisfaction. The company promotes a supportive and inclusive work environment, with flexible working options and a commitment to employee development. Join a team dedicated to delivering exceptional service and making a difference in the community.

Benefits

Market-leading pension contributions up to 15%

Company-paid private medical insurance via BUPA

Annual bonus scheme

Flexible benefits like discounts and cycle-to-work

Holiday entitlement of 22 days plus bank holidays

Qualifications

• Must be a people person with the ability to work closely with a team.
• Empathy and dedication are essential for this role.

Responsibilities

• Handle inbound calls and resolve customer issues on the spot.
• Support victims of fraud and provide clear resolutions.

Skills

Empathy

Attention to Detail

Customer Service

Problem Solving

Education

No prior financial services experience required

Job description

End Date: Friday 09 May 2025

Salary Range: £25,517 - £26,860

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working

Job Description Summary: see below

Job Description:

JOB TITLE: Senior Fraud Customer Service Advisor

SALARY: £28073

LOCATION: Glasgow

45 Robertson Street,

Anderston,

Glasgow

G2 8JB

HOURS: 35

WORKING PATTERN: 4-Day Week (Days)

• Start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4-week period

START DATE: 23rd June 2025

About this opportunity:

Do you want to be part of a brilliant team passionate about delivering best-in-class service to our customers?

We are looking for motivated individuals to support customers from Halifax, Bank of Scotland, and Lloyds Bank brands.

Imagine a worried customer calling about unknown transactions. You will be trained to resolve issues on the spot, protecting our customers and the bank from harm. Your work will have a significant impact.

You will handle inbound calls, using several systems to protect, preserve, and recover our customers' money, supporting them in moments that matter and providing clear resolutions.

You will learn what matters most to customers and, if unsure, will have access to colleagues and resources to improve daily...

About us:

We are evolving, investing in our people, data, and technology to meet our customers' changing needs.

What you'll need:

No prior financial services experience is required; we will provide comprehensive training over six weeks to support victims of fraud.

You should be a people person, working closely with your team and other departments to provide pivotal services to millions.

Empathy, dedication, attention to detail, and the ability to learn quickly in a fast-paced environment are essential.

About working for us:

We promote inclusivity, diversity, and support through colleague networks, mentoring, and development opportunities.

We are committed to creating a workplace where everyone feels they belong and can thrive, regardless of background or identity.

Our benefits include:

• Market-leading pension contributions up to 15%
• Company-paid private medical insurance via BUPA
• Annual bonus scheme
• Flexible benefits like discounts, cycle-to-work, and more
• Holiday entitlement of 22 days plus bank holidays, with options to buy more

Join us to do meaningful work that makes a difference!

Our Glasgow site offers development programs, a welcoming environment, and various amenities, including discounts, on-site facilities, and social activities.

At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference for customers, communities, and colleagues, fostering an inclusive, values-led culture.

We prioritize data safety and confidentiality, conducting background checks after an offer is accepted, and are committed to diversity and inclusion.