Senior Customer Sales Executive - Part time flexible hours

Appello Careline365 Careers; Norwich; Hybrid; GBP 20,000 - 21,000; Part time

Benefits offered by this job

233 hours of annual holiday (PRO RATA)

Discounts on groceries, holidays, insu

24/7 employee assistance programme

Family and friends’ discounts on our

Pension Scheme, up to 3% Company match

Free on-site parking

Job summary

Careline365 in Norwich is offering a part-time sales/customer service role with hybrid working. Starting from 15 hours per week, you will listen to customers, recommend suitable solutions and aim for targets while prioritising excellent service. Training runs for two weeks, Mon–Fri, 09:00–17:30, at the office.

Start date 4 January 2027. Salary is £14.35–£15.38 per hour, with a potential £12,000 annual bonus via performance pay (pro rata).

Qualifications

• Experience in sales or a customer-facing role where recommending products or services and identifying needs was part of the job.
• Ability to work toward targets and KPIs while delivering great service.
• Comfortable using technology and CRM systems to manage conversations and outcomes.

Responsibilities

• Sell through service by listening to customers and understanding their circumstances.
• Recommend the right solution balancing commercial success with customer care.
• Stay accountable for performance with the customer at the heart of every conversation.
• Use CRM tools to track interactions and progress toward targets.

Skills

People skills

Sales experience

Customer service

CRM systems

Target-driven

Tools

CRM software

Job description

Looking for a role that gives you flexibility without giving up purpose?

Whether you're looking for fewer hours, returning to the workplace, balancing work with other commitments, or simply looking for a role where your people skills can make a real difference, this could be the opportunity for you.

Here at Careline365, every conversation could change someone's life.

Help customers and families find reassurance, independence and peace of mind through trusted advice and genuine understanding.

Looking for meaningful work with hours that can fit around your life?

With opportunities starting from just 15 hours per week, this could be the role for you. If you're a great listener who loves helping people and you're looking for a role that can fit around your life, we'd love to hear from you.

Hours

From 15 hours per week

Shift pattern

Working between Monday and Sunday, between 08:00 - 20:00

Salary

From £14.35 to £15.38 hourly base pay, depending on experience. (£28,000-£30,000 full-time equivalent).

By delivering outstanding customer experiences and consistently high-quality performance, you'll have the opportunity to earn up to an additional £12,000 per year through our performance-related pay scheme. (PRO RATA)

Location

Hybrid - Norwich (Bowthorpe employment area)

Training

2 weeks of initial training, Monday - Friday, 09:00-17:30, in the office.

Start Date

4th January 2027

This role is a UK-based role

and any hybrid/remote work must also be within the UK.

Please note that this role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Perks:

• 233 hours of annual holiday (PRO RATA). This includes bank holidays that you will work if rota'd.


• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more


• 24/7 employee assistance programme with an easily accessible app!


• Family and friends’ discounts on our services & products


• Pension Scheme, up to 3% Company matched


• Free on-site parking

About You

You’re a natural people person who builds trust, listens well, and genuinely cares about finding the right outcome for the customer.

You’ll already have experience in sales or a customer-facing role where recommending products or services, identifying customer needs, and converting opportunities were part of your job. That experience could come from retail, financial services, contact centres or another service-led environment.

We’re looking for people who can sell, but who believe the best sales come through great service. You’ll be commercially driven and comfortable working towards targets, but always put the customer first.

If your approach is to get a sale over the line at any cost, this isn’t the role for you.

You’ll take a solution-based, service-led approach: understanding the customer’s needs, recommending what’s right for them and helping them make an informed decision without unnecessary pressure.

You’ll be self‑motivated, organised and confident using technology and CRM systems. Most importantly, you’ll understand that how we achieve our results matters just as much as the results themselves.

Previous experience in sales or a customer‑facing role involving sales is essential. Experience working towards individual sales targets or KPIs would be advantageous.

THE ROLE

This is a sales role. You’ll have targets, and we’ll expect results, but we don’t believe in sales at any cost.

At Careline365, we believe in sales through service. You’ll listen, understand each customer's circumstances and confidently recommend the solution that’s right for them.

Your role isn't simply to sell a product. It's to help customers make the right decision, balancing commercial success with genuine care, trust and excellent service.

You’ll be accountable for your performance, but the customer must remain at the heart of every conversation.

OUR RECRUITMENT PROCESS

We’re excited that you're interested in joining Careline365! Our recruitment process is designed to give you the opportunity to showcase your skills, experience and personality.

Here’s What To Expect

CV Screening

We'll review your experience and suitability for the role, then an informal chat with the talent team

Chat with Hiring Manager: We will arrange a chat with the hiring manager via Teams to get to know you a bit better!

Thomas Assessment (Approx. 1 Hour)

A behavioural assessment to help us understand your working style, communication preferences and strengths.

In-Person Assessment Day Thursday 19th November 13:00-17:00 & Saturday 21st November 09:30-16:30

Successful candidates will be invited to our Norwich office to:

• Learn more about Careline365 and the role.


• Meet the team.


• Take part in a one-to‑one interview.


• Complete interactive group activities designed to showcase your communication, teamwork and problem‑solving skills.

Our Assessment Day is designed to be engaging, supportive and give you multiple opportunities to demonstrate your strengths.

other Information

This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.