Senior Customer Sales Executive

Appello & Careline365; Norwich; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

233 hours holiday rising with length

Discounts on groceries, holidays, insu

24/7 employee assistance programme

Family and friends’ discounts on our…

Pension Scheme, up to 3% Company match

Free on-site parking

Job summary

Careline365 in Norwich is seeking a customer-focused sales advisor to join our team. This is a sales role built on service, with you listening to customers, understanding their needs and recommending the right solution while prioritising excellent service.

You will work 37.5 hours per week in a hybrid setup (3 days in the Bowthorpe Norwich office), undergo two weeks of in-office training, start on 4 January 2027, and be eligible for performance pay of up to £12,000 per year.

Qualifications

• Previous customer service experience is essential.
• Experience in solution-based or service-led selling would be advantageous.

Responsibilities

• This is a sales role focused on service; listen to customers, understand circumstances and confidently recommend the right solution.
• Balance commercial success with genuine care, trust and excellent service.
• You will be accountable for your performance while keeping the customer at the heart of every conversation.

Skills

Active listening

Customer service

Sales mindset

Target-driven

Tools

CRM systems

Job description

Every conversation could change someone's life.

Help customers and families find reassurance, independence and peace of mind through trusted advice and genuine understanding.

If you're a great listener who loves helping people, we'd love to hear from you.

Hours: 37.5 hours per week

Shift pattern: working 5 days a week, between Monday and Sunday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00

Salary: £28-30,000 per annum dependant on experience

By delivering outstanding customer experiences and consistently high-quality performance, you'll have the opportunity to earn up to an additional £12,000 per year through our performance-related pay scheme.

Location: Hybrid - Bowthorpe Norwich 3 days minimum in office performance dependant

Training : 2 weeks initial training Monday - Friday 09:00-17:30 in office.

Start Date : 4th January 2027

This role is a UK based role and any hybrid/remote work must also be within the UK.

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Perks :

• 233 hours holiday rising with length of service (This includes bank holidays that you will work if rota'd)
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

ABOUT YOU

You're a natural people person who builds trust, listens well and genuinely cares about finding the right outcome for the customer.

We're looking for people who can sell, but who believe the best sales come through great service. You'll be commercially driven and comfortable working towards targets, but always put the customer first.

If your approach is to get a sale over the line at any cost, this isn't the role for you.

You’ll take a solution-based, service-led approach: understand the customer's needs, recommend what's right for them and help them make an informed decision without unnecessary pressure.

You’ll be self-motivated, organised and confident using technology and CRM systems. Most importantly, you’ll understand that how we achieve our results matters just as much as the results themselves.

Previous customer service experience is essential. Experience in solution-based or service-led selling would be advantageous.

THE ROLE

This is a sales role. You'll have targets and we'll expect results, but we don't believe in sales at any cost.

At Careline365, we believe in sales through service. You'll listen, understand each customer's circumstances and confidently recommend the solution that's right for them.

Your role isn't simply to sell a product. It's to help customers make the right decision, balancing commercial success with genuine care, trust and excellent service.

You'll be accountable for your performance, but the customer must remain at the heart of every conversation.

OUR RECRUITMENT PROCESS

We're excited that you're interested in joining Careline365! Our recruitment process is designed to give you the opportunity to showcase your skills, experience and personality.

We'll keep you updated by email at every stage, so keep an eye on your inbox.

Here's what to expect

CV Screening

We'll review your experience and suitability for the role.

Thomas Assessment (Approx. 1 Hour)

A behavioural assessment to help us understand your working style, communication preferences and strengths.

In-Person Assessment Day Thursday 19th November 13:00-17:00 & Saturday 21st November 09:30-16:30

Successful candidates will be invited to our Norwich office to:

• Learn more about Careline365 and the role.
• Meet the team.
• Take part in a one-to-one interview.
• Complete interactive group activities designed to showcase your communication, teamwork and problem‑solving skills.

Our Assessment Day is designed to be engaging, supportive and give you multiple opportunities to demonstrate your strengths.

OTHER INFORMATION

This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.