Inbound Sales Executive and Administrator

Unique Senior Care; Stratford-upon-Avon; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Training & development

Company pension scheme

Employee referral scheme

Employee Assistance Programme

Birthday recognition

Paid holiday entitlement

Blue Light Card

Job summary

Unique Senior Care is hiring an Inbound Sales Executive and Administrator to handle enquiries and provide admin support across Recruitment, HR and Learning & Development. The role combines customer engagement with internal administration, working Friday in the office and Saturday/Sunday from home.

You will respond to queries, guide clients through care options, build trust with families, keep precise records, and collaborate with Marketing and HR teams to ensure timely, accurate information and

Qualifications

• Experience in a telephone-based role (sales, customer service, or similar).
• Confidence in engaging with people and building rapport quickly.
• Strong administration and organisational skills.
• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).

Responsibilities

• Respond to incoming telephone, email and online enquiries, providing a warm, professional and timely response.
• Understand potential clients' needs, provide information about our care services and guide suitable enquiries through to a care consultation with our Registered Care Managers.
• Build trust with prospective clients and their families by listening carefully, offering reassurance and providing clear information.
• Follow up enquiries and maintain accurate records of conversations, outcomes and next steps on our CRM system.
• Work closely with the Marketing team to support timely communications with prospective clients and families.
• Provide administrative support to Recruitment, HR and Learning & Development, including inputting and updating information on our HR system.
• Complete routine data checks and audits, helping to maintain accurate records.
• Support recruitment and onboarding administration, training records and other people-related processes.
• Help maintain and improve our systems, processes and ways of working, including CRM and HR systems.

Skills

Telephone-based role

Communication

Organization

CRM experience

HR systems

Attention to detail

Sales empathy

Tools

CRM system

HR system

Job description

Inbound Sales Executive and Administrator– Join a Company That Puts People Above All Else

Salary: £14.40 an hour
Hours: Friday 08:30 am - 4:30 pm, Saturday and Sunday 10:00 am - 5:00 pm (22 hours a week)
Location: Hybrid - Working in the office on Friday and home-based on Saturday and Sunday

At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive and Administrator to join our supportive team.

About the Role

As an Inbound Sales Executive, you will be the first point of contact for people enquiring about care, helping them understand our services and guiding them through the next steps. Every conversation matters, whether someone is looking for care for themselves or a loved one, and you will play a key role in creating a positive first impression of Unique Senior Care.

Alongside responding to new enquiries and supporting the sales process, as Administrator, a significant part of your role will involve providing administrative support across our Recruitment, HR and Learning & Development teams. This will include maintaining accurate records, inputting information into our company HR system and completing audit checks to help ensure our processes, systems and information remain up to date and accurate.

You’ll:

• Respond to incoming telephone, email and online enquiries, providing a warm, professional and timely response.

• Understand potential clients' needs, provide information about our care services and guide suitable enquiries through to a care consultation with our Registered Care Managers.

• Build trust with prospective clients and their families by listening carefully, offering reassurance and providing clear, tailored information.

• Follow up enquiries and maintain accurate records of conversations, outcomes and next steps on our CRM system.

• Work closely with the Marketing team to support thoughtful and timely communications with prospective clients and families.

• Provide administrative support to Recruitment, HR and Learning & Development, including inputting and updating colleague information on our HR system.

• Complete routine data checks and audits, helping to maintain accurate records and ensure information is complete and up to date.

• Support recruitment and onboarding administration, training records and other people-related processes as required.

• Help maintain and improve our systems, processes and ways of working, including supporting the effective use of our CRM and HR systems.

This is a varied role that combines customer engagement, inbound sales and administration. It would suit someone who enjoys speaking to people, is naturally organised, has excellent attention to detail and takes pride in providing a helpful and reliable service. Your contribution will support both the families looking for care and the colleagues who deliver it, helping us to ensure that people remain at the heart of everything we do.

Is this Role Right For You?

This role will suit you if you:

• Enjoy helping people – you take pride in understanding people's needs, providing helpful information and guiding them through important decisions with empathy and care.

• Have excellent communication skills – you're confident speaking to people by phone, email and online, and can build positive relationships with both prospective clients and colleagues.

• Are organised and detail-focused – you enjoy managing information, maintaining accurate records, inputting data and completing administrative checks and audits.

• Are comfortable working towards goals – you're motivated to respond to enquiries, follow up opportunities and contribute to achieving sales targets.

• Are confident using IT systems – you can work with databases and computer systems and are happy learning new technology and processes.

• Are adaptable and proactive – you enjoy variety, can manage competing priorities and are happy supporting different teams, including Recruitment, HR and Learning & Development.

• Ideally, you will have a background in care

Why Join Unique Senior Care?

• Purpose-driven work: Every call you take has the power to make a difference in someone’s life.

• Supportive culture: We value respect, dignity, and compassion – for both clients and our team.

• Professional growth: As we expand, so do your opportunities to learn, develop, and progress.

• Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider.

• Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.

What You’ll Bring

• Experience in a telephone-based role (sales, customer service, or similar)

• Confidence in engaging with people and building rapport quickly.

• Strong administration and organisational skills.

• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).

• Self-motivation, high energy, and a drive to succeed.

• IT literacy (experience with CRM/marketing tools is a bonus).

Benefits of Joining Us

• Comprehensive training and development to support your growth

• Company pension scheme

• Employee referral scheme

• Access to our Employee Assistance Programme, including mental health counselling

• Birthday recognition to celebrate your special day

• Paid holiday entitlement

• Blue Light Card offering discounts across retail, leisure, and travel

Any personal information you share with us will be treated in line with our company's Privacy Policy.

Unique Senior Care is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age. This role is subject to a DBS check.