Senior Customer Sales Executive

Confidential; Norwich; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 233 hours

Discounts on groceries & more

24/7 Employee assistance

Family and friends discounts

Free on-site parking

Job summary

Confidential in Norwich is seeking a Senior Customer Sales Executive who blends relationship-building with a passion for excellent customer service. This is a sales-focused role with clear targets and the opportunity to earn additional performance-related pay.

You'll take a solution-based approach, listen to customers, tailor recommendations, and keep the customer at the heart of every decision. The position is hybrid, requiring a minimum of three days in the office per week.

Qualifications

• Previous customer service experience is essential.
• Experience in solution-based or service-led sales is advantageous.
• Ability to work towards targets and maintain a customer-first approach.
• Confident communicating with a wide range of people.

Responsibilities

• Build relationships with customers and deliver excellent service.
• Work towards clear sales targets and participate in performance-related pay.
• Listen to customers, assess needs, and recommend suitable products or services.

Skills

Customer service

Sales targets

CRM systems

Communication skills

Self-motivated

Tools

CRM systems

Job description

Senior Customer Sales Executive

Location: Norwich

Hours: Full time, permanent 37.5 hours per week

Working pattern: Hybrid minimum 3 days per week in the office

Salary: £28,000 £30,000 per annum, dependent on experience, plus performance-related earnings of up to £12,000 per year.

The Role

We're looking for a Senior Customer Sales Executive who combines a natural ability to build relationships with a genuine passion for delivering excellent customer service.

This is a sales focused role with clear targets and the opportunity to earn additional performance related pay.

You'll take a solution based approach to every conversation, listening carefully to customers, understanding their individual circumstances and recommending the products or services that best meet their needs.

You'll be commercially minded and motivated to achieve results, while ensuring the customer remains at the heart of everything you do.

About You

You're a natural people person who builds trust, listens well and genuinely cares about finding the right outcome for the customer.

We're looking for someone who:

• Has previous customer service experience (essential).
• Has experience in solution-based or service-led sales (advantageous).
• Is commercially aware and comfortable working towards targets.
• Takes a customer-first approach to sales.
• Is confident communicating with a wide range of people.
• Is self-motivated, organised and able to manage their workload.
• Is confident using technology and CRM systems.

You'll understand that how you achieve your results matters just as much as the results themselves. A sales-at-any-cost approach isn't what we're looking for.

Salary and Benefits

• Basic salary of £28,000 £30,000, dependent on experience.
• Opportunity to earn up to an additional £12,000 per year through performance-related pay.
• 233 hours of annual leave, increasing with length of service. This includes bank holidays, which you may be required to work as part of your rota.
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme.
• Family and friends' discounts on products and services.
• Free on-site parking.

Working Pattern

You'll work 37.5 hours per week across five days out of seven, Monday to Sunday. Shifts will be eight hours, including a 30-minute unpaid break, scheduled between 08:00 and 20:00.

This is a hybrid role based in Norwich, with a minimum of three days per week in the office. Further flexibility may be available depending on performance.

Weekend and bank holiday working will form part of the rota. Please note that any hybrid or remote working must be undertaken within the UK.

Additional Information

This role is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before your start date. This may mean your start date needs to be adjusted if checks are not completed in time.