Bank Call Handler

Sanctuary Group; Cheadle Hulme; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Sanctuary Group is seeking a Contact Centre Advisor to support customers and help them live life confidently with our assistive technology. You will handle calls calmly, update records accurately, and provide warm, high-quality service.

After six months, you’ll work in a hybrid model, with safeguarding and pre-employment checks in place.

Qualifications

• Experience in a customer-focused role.
• Excellent communication and listening to help customers feel heard.
• Organisational skills supporting smooth, timely work.
• Basic understanding of information systems and databases.
• Excellent spoken and written English with calm, professional communication.

Responsibilities

• Undertaking responsive and proactive call handling that feels calm and clear.
• Responding to emergency calls with reassurance and steady confidence.
• Keeping data systems and customer records up to date.
• Offering a warm, high-quality service every time.
• Working in a hybrid way after six months.

Skills

Strong communication

Active listening

Clear spoken English

Written English

Organisational skills

Data systems

Education

GCSE English and Maths

Job description

You'll join a warm, community-focused team supporting our customers to keep living life confidently with our assistive technology. We value what makes you unique, and the impact you have on the people we support. We'll equip you with the right tools to help you build confidence in your role, with plenty of development opportunities that keep you moving forward. We're proud to be part of the Sanctuary Supported Living family, recognised as the 2025 Housing with Care Employer of the Year. As a not-for-profit organisation, we reinvest in our people and our services, creating an environment where you can learn, develop and be part of something meaningful.

Responsibilities

• Undertaking responsive and proactive call handling that feels calm and clear
• Responding to emergency calls with reassurance and steady confidence
• Keeping data systems and customer records up to date
• Offering a warm, high-quality service every time
• Working in a hybrid way after six months

If you have experience as a Contact Centre Advisor, Customer Service Advisor, Emergency Call Handler or supporting people over the phone, we'd love to hear from you.

• We can only accept applications from individuals with the right to work in the UK
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch
• Internal candidates should apply via their internal careers account
• We may close this advert early

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office in order to prevent illegal working A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary LumaLiving is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Qualifications

• Experience in a similar customer focused role
• Strong communication and listening that helps people feel heard
• Organisational skills that support smooth, timely work
• Basic understanding of information systems and databases
• Excellent spoken and written English skills, with the ability to communicate with our customers in a clear, calm and professional way
• GCSE Grade C (or equivalent) in English and Maths
• Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
• Explore our values, culture, and team stories at www.sanctuary-lumaliving.co.uk/jobs or follow us on socials.