NHS 111 Health Advisor Full Time - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 27,000 - 46,000; Full time

Benefits offered by this job

NHS benefits

Free parking

Employee Assistance Programme

Leave allowances

Job summary

South Central Ambulance Service NHS Foundation Trust is recruiting an NHS 111 Health Advisor in Otterbourne for a full-time role. You will manage a wide range of calls, from everyday health concerns to emergencies, while maintaining calm, compassionate communication and quick decision-making.

You will undergo a full NHS Pathways training programme and complete online assessments, followed by a face-to-face interview. This is a on-site, in-person role with no remote option.

Qualifications

• Good GCSE-equivalent education or demonstrable relevant experience.
• NHS Pathways training completed or planned.
• Experience in customer/patient services environment is preferred.

Responsibilities

• Handle a variety of NHS 111 calls, from health concerns to emergencies.
• Participate in a 6-week NHS Pathways programme training.
• Online application, assessments and a face-to-face interview.
• Based in Otterbourne; office-based with no remote work.
• Must be 18+ and have right to work in the UK.

Skills

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Education

Good all-round education (2 GCSEs incl English) or equivalent

NHS Pathways Trained

Job description

South Central Ambulance Service NHS Foundation Trust

NHS 111 Health Advisor Full Time - Otterbourne

The closing date is 18 October 2026

A job with purpose, impact... and incredible rewards.

Looking for a career where you matter -- every call, every shift? Join our NHS 111 team in Otterbourne and be the calm, confident voice that helps people through some of their toughest moments.

This isn't just a job. It's meaningful, fast-paced, energising work where no two days are ever the same.

What You’ll Do

You’ll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you're guiding a worried parent or helping someone spot the signs of a serious condition.

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others

We’ll train you with a full 6-week NHS Pathways programme, giving you everything you need.

The Application Journey

• Online Application -- tell us why you're a great fit
• Online Assessments -- listening, problem-solving & critical thinking
• Face-to-Face Interview -- your chance to shine
• Based in Otterbourne (office-based only -- NO remote working)
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available in January 2027
• Limited full-time vacancies -- apply early!

Main duties of the job

You don't need a medical background for this role--just a genuine passion for helping others. We're looking for someone who's detail-focused, efficient, and able to balance assertiveness with empathy.

Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

Join a team that saves lives, supports communities, and values every single person who walks through the door.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course -- the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• Free parking
• Employee Assistance Programme

This is your chance to build an NHS career with real progression and stability.

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

NHS Pathways Trained

Knowledge and Experience

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Flexible working requests will be considered in line with business requirements

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment