Customer Sales Advisor

People First; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

34 days holiday incl bank holidays

Life Insurance

Medical Insurance Lite

Wellness Programmes

Pensions scheme

Long Service Awards

Discount Scheme

On-site Parking

Casual dress

Cycle to Work Scheme

Learning and Development

Hybrid Working

Job summary

Taking Care Group in Exeter is hiring a Customer Sales Advisor for a full-time, permanent role at our modern office. The position offers 35 hours per week, a salary of £27,402.27 with a realistic bonus of £4,800 plus a company performance bonus.

After probation, some days may be worked from home as part of our smart-working approach. You will handle warm sales leads, understand customer needs, and promote our life-saving services with empathy and care.

Qualifications

• GCSE level education
• Experience in telephone/conversational selling and working in a call centre for 1+ years
• B2C and conversational selling experience
• Teamwork to achieve goals
• Targets/KPIs
• Call quality assessments
• Addressing concerns to drive sales

Responsibilities

• Handle calls proactively and efficiently to meet business needs
• Achieve personal and team targets
• Maintain excellent call quality
• Process customer payments
• Order collateral for prospective clients and follow up per KPIs
• Complete pre-agreed follow-up calls
• Perform administrative tasks
• Conduct outbound follow-up as required
• Keep product knowledge up-to-date to match customer needs
• Identify and maximize sales opportunities
• Use empathy to address concerns and keep customers engaged
• Develop skills through LMS

Skills

Time management

Multi-tasking

Flexible/adaptable

Excellent telephone manner

Target-driven

Education

GCSE level education

Tools

Microsoft Office

Job description

Join a Team That Makes a Difference Every Day

Are you from a customer sales background, motivated, caring and enthusiastic and keen to learn?

Working Hours: Monday to Friday, with a flexible rota that could be 9-5 or 10-6.

Location: Exeter

We have an exciting opportunity for you to join our friendly sales team as a Customer Sales Advisor at our modern office in Aperture, Pynes Hill, Exeter. This full-time, permanent position offers 35 hours per week, a competitive salary of £2 7,402.27 per annum, and realistic bonus potential of £4,800 per annum, plus a company performance bonus.

After successfully completing probation and training, you may have the opportunity to work from home on some days. At Taking Care, we believe in smart working, allowing our team to balance their time between home and the office in a way that suits them, their team, and our customers.

Caring for our customers is central to everything we do. We take pride in our work and the service we provide, fostering a supportive and family-oriented culture that values both our staff and customers.

About the Customer Sales Advisor role:

We are seeking individuals to join us in our growth ambitions and help people live happy, independent lives with our life-saving services. As part of the Taking Care Group, we offer around-the-clock support to nearly 100,000 people.

Your role will involve processing and converting incoming and outgoing warm sales leads through various channels, and taking payments as needed. This is not about hard selling; it’s about understanding the customer’s needs and identifying opportunities for additional products and services.

You will be selling our products to vulnerable clients, ensuring they receive the best solutions for their personal needs. Experience working with vulnerable customers and familiarly with medical terms and conditions would be advantageous. You must demonstrate empathy, patience, and a friendly attitude towards our customers.

A typical day in the life of a Customer Sales Advisor includes:

• Handling calls proactively and efficiently to meet business needs
• Achieving personal and performance targets
• Maintaining excellent call quality
• Processing customer payments
• Ordering collateral for prospective clients and following up as per KPIs
• Completing pre-agreed follow-up calls
• Performing administrative tasks
• Conducting additional or follow-up outbound calls as required
• Keeping up-to-date with product knowledge and key benefits to ensure customer needs are met during sales
• Identifying and maximizing opportunities
• Using emotional intelligence to address customer concerns and keep them engaged in the sales process
• Developing and maintaining competencies and skills through our Learning Management System (LMS)

Development and Training:

• GCSE level education

Experience:

• Experience in telephone/conversational selling and working in a call centre environment for 1+ years
• B2C and conversational selling experience
• Teamwork to achieve goals
• Targets/KPIs
• Call quality assessments
• Addressing concerns to drive sales
• Proficiency in Microsoft Office Packages

Skills:

• Time management and multi-tasking
• Flexibility and adaptability to change
• Excellent telephone manner
• Ability to work to targets/KPIs

This role requires a Basic DBS check.

If you have any questions, please contact us at [e-mail].

What we offer

• 34 days holiday which is inclusive of bank holidaysand your birthday off!
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities
• Hybrid Working - You may have the opportunity to apply to work from home on some shifts after completing six months' service. Please note that this benefit does not apply to all roles

Interview ID Requirements

If invited to interview, you will be required to bring original identification documents to support right to work checks and pre-employment screening. This may include a valid passport, birth certificate, driving license and/or proof of address. Failure to provide the requested documentation may result in your interview being postponed or your application not progressing further in the recruitment process.

Linhay HouseLinhay Business ParkAshburtonDevonTQ13 7UPUnited Kingdom