Senior Customer Relationship Administrator

Halma p.l.c; Abingdon; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous company pension (up to 10.5% matched)

Company shares

Eyecare scheme

25 days holiday

Birthday off (after 1 year of service)

3 days holiday purchase

14 weeks paid maternity/paternity/adoption leave

Cycle to work scheme

Subsidised annual bus pass

Annual train ticket payment scheme

Employee assistance programme

Learning and development opportunities

Free parking and subsidised EV charging points

Salary sacrifice car leasing

Job summary

Halma p.l.c is seeking a Senior Customer Relationship Administrator in Abingdon. This role is focused on enhancing customer satisfaction by managing a team, ensuring efficient handling of customer inquiries, and overseeing daily operations. Ideal candidates will have strong leadership skills, a proven track record in customer-facing environments, and familiarity with CRM systems. Benefits include a generous pension scheme, company shares, and various developmental opportunities.

Qualifications

• Proven track record in a senior customer-facing team role.
• Ability to manage and motivate a team in a fast-paced environment.
• Familiarity with CRM systems, Microsoft packages and ERP preferred.

Responsibilities

• Assist the Manager with monitoring performance and customer service.
• Provide frontline support, processing orders and addressing inquiries.
• Ensure smooth day-to-day operations of the customer relationship team.
• Assist in onboarding and training new team members.

Skills

Strong communication

Leadership

Problem-solving

Customer handling

Organisational skills

Team motivation

Tools

CRM systems

Microsoft packages

ERP

Job description

Senior Customer Relationship Administrator

Help grow a safer, cleaner, healthier future for everyone, every day.

Responsibilities

• Assist the Manager with monitoring performance to ensure the team meets KPI’s and delivers exceptional customer service.
• Provide frontline support to customers, processing orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved queries.
• Ensure smooth day‑to‑day operations of the customer relationship team, overseeing scheduling, workflow management and efficient resource use.
• Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to maintain high service standards.
• Assist with onboarding and training new team members and provide feedback to improve service, quality and efficiency.
• Take on managerial responsibilities in the manager’s absence, including motivating the team, setting goals, and making staffing decisions.
• Identify areas for process or policy enhancement and work towards implementing improvements for team efficiency and customer satisfaction.
• Create and maintain written procedures in line with our processes.
• Promote a positive, customer‑focused environment by motivating the team.

Qualifications

• A proven track record in a senior customer‑facing team role, with experience in management cover conditions.
• Strong communication, leadership, and problem‑solving skills.
• Ability to manage and motivate a team in a fast‑paced environment.
• Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
• Knowledge of customer relationship processes, including KPI’s and performance metrics.
• Strong organisational and time‑management skills.
• Ability to step into managerial duties and handle team and operational responsibilities.
• Familiarity with CRM systems, Microsoft packages and ERP is preferred.
• Personal attributes: passion and values, cultural sensitivity, collaborative team player, straightforward, believes in developing future leaders, curious and disruptive, turns complex problems into simple solutions.

Benefits

• Generous company pension (up to 10.5% matched on a sliding scale)
• Company shares
• Eyecare scheme (with Specsavers)
• 25 days holiday
• Birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing