Customer Service Specialist

Tate; Watford; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Private medical

Shuttle bus

On-site parking

Share schemes

Annual leave growth

Salary sacrifice car leasing

Electric car charging

Retail discounts

Death in service

Job summary

Tate in Watford is seeking a customer-focused professional to manage orders, quotes, and customer updates while collaborating with internal and external teams. The role begins with a 2‑month induction and 6‑month training and probation, leading to hybrid working once completed.

You will contribute to a supportive team, develop in a culture-driven environment, and benefit from a progressive career path with training and development opportunities.

Qualifications

• Experience in a customer support role.
• Confident using CRM systems and Outlook.
• Excellent communicator with a passion for customer service.
• Able to commute to Watford for training.

Responsibilities

• Managing customer orders and quotes.
• Updating customers and internal systems.
• Collaborating with internal and external teams.
• Handling inbound calls and general admin.
• Excellent communicator with a passion for customer service.
• Experience in a customer support role.
• Confident using CRM systems and Outlook.
• A team player with great interpersonal skills.
• Able to commute to Watford for training.

Skills

Communicator

Customer service

Team player

Commuting to Watford

Tools

CRM systems

Outlook

Job description

• Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life.
• Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one.
• Hybrid Flexibility: After completing your 6-month training and probation, you'll enjoy the freedom of hybrid working.
• Tailored Career Progression: Your growth path is shaped around your goals - whether that's leadership, specialisation, or personal development.

What You'll Be Doing

• Managing customer orders and quotes
• Updating customers and internal systems
• Collaborating with internal and external teams
• Handling inbound calls and general admin
• Excellent communicator with a passion for customer service
• Experience in a customer support role
• Confident using CRM systems and Outlook
• A team player with great interpersonal skills
• Able to commute to Watford for training

Compensation and Benefits

• Starting salary: £31,800 per annum
• Annual pay rise every April
• Salary sacrifice car leasing and electric car charging
• Private medical benefits
• Increasing annual leave with service
• Retail discounts and financial services perks
• Company share schemes
• Death in service cover
• Free shuttle bus from Watford Junction to Croxley Business Park
• On-site parking