Senior Customer Operations Leader – Service Excellence

Sure; United Kingdom, United Kingdom, United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Sure in the United Kingdom is seeking a Senior Customer Services Manager to lead the Customer Operations team. The role involves 37.5 hours per week and oversight of consumer operations across Guernsey, Jersey and Isle of Man, guiding the Centre through Team Leaders and ensuring service levels and productivity.

You will focus on people development, process improvements, and delivering high quality customer outcomes in a fast-paced environment.

Qualifications

• Proven track record leading customer operations teams.
• Experience managing service levels, workforce, and quality.
• Strong leadership of Team Leaders or managers with clear accountability.

Responsibilities

• Lead operational customer performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man.
• Oversee the Customer Service Centre through three Customer Service Team Leaders and ensure performance, productivity and quality.
• Drive continuous improvement and effective handling of complaints in a busy customer-operations environment.

Skills

Leadership in Custrmer Service

Team Leader management

Continuous improvement

Service levels management

Job description

Sure in the United Kingdom is seeking a Senior Customer Services Manager to lead the Customer Operations team. The role involves 37.5 hours per week and oversight of consumer operations across Guernsey, Jersey and Isle of Man, guiding the Centre through Team Leaders and ensuring service levels and productivity.

You will focus on people development, process improvements, and delivering high quality customer outcomes in a fast-paced environment.