Senior Customer Onboarding Lead

NOCN Group; Sheffield; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

35-hour working week

Training and development opportunities

Wellbeing support

Free parking

Job summary

NOCN Group is seeking a Senior Customer Onboarding Officer to join the Customer Onboarding team in the United Kingdom. You will report to the Customer Onboarding Quality and Service Lead and help deliver high-quality onboarding services aligned with NOCN's strategic objectives.

The role involves coordinating day-to-day onboarding activity, overseeing pipelines, and guiding decisions on escalations. A hybrid working model is offered, with a 35-hour week and opportunities for professional

Qualifications

• Experience coordinating workloads and workflows in busy environments.
• Strong customer service experience across multiple channels.
• Ability to quality-check the work of others and ensure accuracy.
• Experience managing complex stakeholder relationships.

Responsibilities

• Coordinate day-to-day onboarding activity across the team and monitor progress.
• Oversee application pipelines, identify bottlenecks, and escalate issues.
• Provide oversight of onboarding decisions and ensure policy compliance.
• Lead international centre applications and ensure due diligence.
• Coach and support the onboarding officer and review high-risk cases.
• Review complex or non-standard applications and recommend next steps.

Skills

Workload coordination

Quality checking

Customer service

Administrative experience

Stakeholder management

Education

Level 2 Literacy & Numeracy

Job description

NOCN Group is seeking a Senior Customer Onboarding Officer to join the Customer Onboarding team in the United Kingdom. You will report to the Customer Onboarding Quality and Service Lead and help deliver high-quality onboarding services aligned with NOCN's strategic objectives.

The role involves coordinating day-to-day onboarding activity, overseeing pipelines, and guiding decisions on escalations. A hybrid working model is offered, with a 35-hour week and opportunities for professional