Customer Onboarding & Systems Operations Lead

KNAPP AG; Chalgrove; On-site; GBP 42,000 - 64,000; Full time

Job summary

KNAPP AG in the United Kingdom is seeking a Systems Operations Engineer to guide the transition from project delivery to business as usual. You will oversee customer onboarding to ensure full usability of the deployed systems and maintain strong communication with the customer and project stakeholders during incidents and escalations.

The role requires understanding logistics, system capabilities and dependencies, and will involve travel within the UK and beyond to support startup and

Qualifications

• Solid IT education from a technical IT college, university, or equivalent.
• Knowledge of intralogistics.
• Knowledge of Controls, WMS, WCS, and related sub-systems.
• Spoken and written English; another language is a plus.
• Strong general IT skills and familiarity with systems hardware.

Responsibilities

• Manage incident lifecycle during startup and translate issues into ongoing development tasks.
• Coordinate triage processes within the business to mobilise the right resources during events.
• Support project teams with root cause analysis and reviews with experts.
• Categorise, prioritise and sequence fixes in collaboration with project management.
• Provide timely, accurate updates to senior management, customers and stakeholders.
• Develop a customer onboarding KPI and participate in a smooth onboarding and transition.
• Work with customer stakeholders to build their capabilities to run the systems.
• Build and maintain strong relationships with KNAPP Hotline Team Leaders and other departments.
• Ensure operational processes align with KNAPP business processes.

Skills

Intralogistics knowledge

Controls, WMS, WCS, subsystems

General IT skills

English proficiency

Hardware knowledge

Education

Solid IT education

Job description

KNAPP AG in the United Kingdom is seeking a Systems Operations Engineer to guide the transition from project delivery to business as usual. You will oversee customer onboarding to ensure full usability of the deployed systems and maintain strong communication with the customer and project stakeholders during incidents and escalations.

The role requires understanding logistics, system capabilities and dependencies, and will involve travel within the UK and beyond to support startup and