Senior Customer Liaison Leader - Construction and Housing

Equans; Long Bennington; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Life cover

Discount shopping

Gym discounts

Cycle to work

Holiday purchase

CSR days

Referral rewards

Wellbeing app

Job summary

Equans is seeking a Senior Customer Liaison Officer to join the Long Bennington team on a permanent basis, with travel to Skegness and Lincoln. You will coach CLOs, ensure high service standards, and support a sustainable community legacy through the project.

The role involves managing holidays/absences, coordinating with regions, and recruiting CLOs, while delivering first-class customer service to residents and clients.

Qualifications

• Experience in delivering high-quality customer service.
• Proven track record in supervising or coaching a team.
• Background in resident liaison, preferably in construction or social housing.
• Good understanding of GDPR requirements and data handling.
• Experience investigating and resolving claims/complaints.

Responsibilities

• Lead and coach CLO team to deliver first-class customer service.
• Coordinate with stakeholders to understand project scope and resource needs.
• Support Social Value activities to benefit local communities during and after the project.
• Manage holiday and sickness within the CLO team and ensure coverage.

Skills

Customer service

Management experience

Resident liaison

GDPR awareness

Investigation of claims

Tools

MS Office

Job description

Equans is seeking a Senior Customer Liaison Officer to join the Long Bennington team on a permanent basis, with travel to Skegness and Lincoln. You will coach CLOs, ensure high service standards, and support a sustainable community legacy through the project.

The role involves managing holidays/absences, coordinating with regions, and recruiting CLOs, while delivering first-class customer service to residents and clients.