Senior Customer Liaison Officer

Equans; Long Bennington; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Life cover

Discount shopping

Gym discounts

Cycle to work

Holiday purchase

CSR days

Referral rewards

Wellbeing app

Job summary

Equans is seeking a Senior Customer Liaison Officer to join the Long Bennington team on a permanent basis, with travel to Skegness and Lincoln. You will coach CLOs, ensure high service standards, and support a sustainable community legacy through the project.

The role involves managing holidays/absences, coordinating with regions, and recruiting CLOs, while delivering first-class customer service to residents and clients.

Qualifications

• Experience in delivering high-quality customer service.
• Proven track record in supervising or coaching a team.
• Background in resident liaison, preferably in construction or social housing.
• Good understanding of GDPR requirements and data handling.
• Experience investigating and resolving claims/complaints.

Responsibilities

• Lead and coach CLO team to deliver first-class customer service.
• Coordinate with stakeholders to understand project scope and resource needs.
• Support Social Value activities to benefit local communities during and after the project.
• Manage holiday and sickness within the CLO team and ensure coverage.

Skills

Customer service

Management experience

Resident liaison

GDPR awareness

Investigation of claims

Tools

MS Office

Job description

Job: Support Functions Other Contract type: Permanent Schedule: Full-Time Location: Long Bennington, Newark Long Bennington United Kingdom Offer ID: 90583Equans is looking for a Senior Customer Liaison Officer to join our team either in Long Bennington on a permanent basis.The Senior Customer Liaison Officer will join our team within the OU4 Business Unit on a permanent basis, to coach and develop a team of CLOs, ensuring delivery of the highest standards of service whilst maximising individual/team potential.Please note there is travel to Skegness and Lincoln.What will you deliver?To demonstrate a caring and considerate attitude to residents during major works, ensuring the CLOs follow business procedures and deliver a first-class customer service experience to customers and clientsImplement and monitor processes and procedures in line with the company and client requirementsTo assist and guide the CLOs in working with the Social Value team in positively impacting on the local communities both during the life of the project but also by helping to leave behind a sustainable legacy when the project endsTo effectively manage all aspects of holiday and sickness for the team of CLOsTo effectively work with all stakeholders enabling a good understanding of the scope of works and ensuring the appropriate resource is in placeWork with the Regional management teams when recruiting for CLOsWhat can we offer you?O n offer is a competitive salary, company vehicle and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience within a customer service based rolePrevious management experiencePrevious resident liaison experience within the construction / social housing sector (Preferred)Basic understanding of construction and social housingFamiliarisation of GDPR regulationsComputer literate in MS officeExperience of investigating and resolving claims/complaintsWho are we?Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.Code: EQNENGAt Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.