Customer Liaison Officer

Niyaa People; Grimsby; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Mileage expenses

Long-term temporary contract

Full-time hours

Job summary

Niyaa People is seeking a Customer Liaison Officer to support residents during housing works in Grimsby, with occasional travel to Boston. You will be the link between residents, contractors and the project team, ensuring clear communication and a positive customer experience.

This long-term temporary role offers full-time hours, mileage expenses, and the chance to gain experience in the housing sector. A full UK driving licence and access to your own vehicle are required.

Qualifications

• Experience in a customer-facing role
• Excellent communication and interpersonal skills
• Professional, approachable, and customer-focused attitude
• Strong organisational skills and ability to manage multiple priorities

Responsibilities

• Acting as a key point of contact for residents throughout works
• Keeping customers informed about planned works, schedules, and changes
• Responding to resident queries and resolving issues professionally and promptly
• Building strong relationships with residents, contractors, site teams and stakeholders
• Supporting the smooth delivery of works by ensuring clear and effective communication
• Maintaining accurate records of customer interactions and updates

Skills

Customer service

Communication

Relationship building

Organisational skills

Job description

Join a well-established housing team in a rewarding role where you’ll play a key part in supporting residents and ensuring they receive an excellent customer experience throughout works to their homes. This Customer Liaison Officer position offers the opportunity to work on a long-term temporary contract, providing consistent and stable work.

Based in Grimsby, with occasional travel to Boston, you’ll act as an important link between residents, contractors, and the wider project team. You’ll help keep residents informed, respond to queries, build positive relationships, and ensure customers are supported throughout the process.

We’d love to hear from anyone with a background as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Housing Assistant, Customer Service Officer, Tenant Liaison Officer, or experience in social housing, property, construction, customer service, or a similar customer-facing environment.

As a Customer Liaison Officer, you will be:

• Acting as a key point of contact for residents throughout works
• Keeping customers informed about planned works, schedules, and any changes
• Responding to resident queries and resolving issues in a professional and timely manner
• Building strong relationships with residents, contractors, site teams, and other stakeholders
• Supporting the smooth delivery of works by ensuring clear and effective communication
• Maintaining accurate records of customer interactions and updates

I’d love to speak to anyone who has:

• Experience in a customer-facing role, ideally within housing, property, construction, or a similar environment
• Excellent communication and interpersonal skills
• A professional, approachable, and customer-focused attitude
• Strong organisational skills and the ability to manage multiple priorities
• Previous Customer Liaison Officer experience is advantageous but not essential

Key requirements for this Customer Liaison Officer role:

• A full UK driving licence
• Access to your own vehicle
• Business insurance for work-related travel
• The ability to travel between Grimsby and Boston when required

The role is offering the following benefits:

• Full-time hours
• Long-term temporary contract with consistent, stable work
• Mileage expenses paid for business travel
• Opportunity to gain further experience within the housing sector
• A rewarding customer-focused role where you’ll make a direct difference to residents' experience

This role is offering an hourly rate of £18.00–£20.00 per hour, depending on experience.

Travel & Location

This role is based in Grimsby, with occasional travel to Boston. The successful candidate will need access to their own vehicle and appropriate business insurance, with mileage expenses available to claim for work-related travel.