Senior Customer Insight Analyst (Hybrid)

Motability Operations Limited; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Motability Operations is seeking a Customer Insight Analyst to bring the voice of the customer into decision-making across the VoC programme. You will combine data analysis and customer research to generate actionable insights that inform business decisions, improve customer experience, and support commercial outcomes.

You will design and deliver research (quantitative and qualitative), translate complex analysis into clear visualisations and storytelling, and collaborate with stakeholders and

Qualifications

• Degree (or equivalent) in a relevant field such as statistics, psychology, research or similar.
• Proven experience in a customer insight, analytics, or research role.
• Strong analytical skills with ability to generate actionable insights and recommendations.
• Experience designing and delivering customer experience research (quantitative and qualitative), including survey design.
• Ability to communicate insight through storytelling and data visualisation.
• Strong stakeholder management and influencing skills with experience engaging a range of audiences.
• Experience collaborating across teams and embedding insight into decision-making.
• Highly organised and methodical with strong attention to detail and ability to manage multiple priorities.
• Commercial awareness and ability to link insight to business outcomes.
• Good understanding of research methodologies and VoC data.

Responsibilities

• Analyse quantitative and qualitative customer data to identify trends, patterns, and opportunities.
• Generate actionable, insight-led recommendations to inform decision-making and influence strategy.
• Design and deliver quantitative and qualitative research to support customer experience and the VoC programme.
• Translate complex analysis into clear, engaging insight and data visualisations.
• Embed the customer perspective in analysis, linking insight to commercial outcomes.
• Use feedback platforms to identify customer sentiment and emerging issues.
• Collaborate across teams to embed insight into decision-making.
• Manage multiple priorities to deliver high-quality outputs.

Skills

Analytical skills

Stakeholder management

Storytelling

Communication

Education

Degree in statistics/psychology/research or similar

Tools

Qualtrics

Power BI

Job description

Motability Operations is seeking a Customer Insight Analyst to bring the voice of the customer into decision-making across the VoC programme. You will combine data analysis and customer research to generate actionable insights that inform business decisions, improve customer experience, and support commercial outcomes.

You will design and deliver research (quantitative and qualitative), translate complex analysis into clear visualisations and storytelling, and collaborate with stakeholders and