Voice of Customer Insight Analyst

Motability Operations Ltd; West of England; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Motability Operations Ltd is seeking an experienced Customer Insight Analyst to bring the voice of the customer into decision-making across the VoC programme. You will combine data analysis and customer research to generate actionable insights that inform business decisions, improve customer experience, and support commercial outcomes.

Working within a collaborative Customer Insights & Analytics team, you will partner with CX, Product, Marketing and Data colleagues, translating complex analysis

Qualifications

• Degree or equivalent in statistics, psychology, or related field
• Proven experience in a customer insight, analytics, or research role
• Strong analytical skills with ability to generate actionable insights
• Experience designing and delivering customer experience research
• Ability to communicate insight through storytelling and data visualisation
• Strong stakeholder management and influencing skills
• Experience collaborating across teams and embedding insight into decisions
• Highly organised with attention to detail and ability to manage priorities
• Commercial awareness and ability to link insight to outcomes
• Good understanding of research methodologies and VoC data

Responsibilities

• Analyse and synthesise data to generate actionable insights
• Identify drivers of customer experience and satisfaction
• Design and deliver customer experience research (quantitative and qualitative)
• Translate data into clear, compelling insights and visualisations
• Embed insight into decision-making across teams
• Collaborate with stakeholders to drive action from insights

Skills

Data analysis

Insight storytelling

VoC knowledge

Stakeholder management

Communication

Research design

Collaboration

Education

Degree in statistics/psychology/research

Tools

Qualtrics

Power BI

Job description

Motability Operations Ltd is seeking an experienced Customer Insight Analyst to bring the voice of the customer into decision-making across the VoC programme. You will combine data analysis and customer research to generate actionable insights that inform business decisions, improve customer experience, and support commercial outcomes.

Working within a collaborative Customer Insights & Analytics team, you will partner with CX, Product, Marketing and Data colleagues, translating complex analysis