Hybrid Customer Insight & Analytics Specialist

Motability Operations Ltd; Greater London; Hybride; GBP 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Résumé du poste

Motability Operations Ltd is seeking a Customer Insight Analyst to bring the voice of the customer into decision-making. You will join the Voice of Customer (VoC) programme, combining data analysis and research to generate actionable insights that inform business decisions, improve customer experience, and support commercial outcomes.

You will partner with CX, Product, Marketing and Data teams, translating complex analysis into clear visuals and compelling stories that drive meaningful change

Qualifications

• Degree in statistics, psychology, research or related field
• Proven experience in a customer insight, analytics or research role
• Strong analytical skills with ability to generate actionable insights and recommendations
• Experience designing and delivering customer experience research (quantitative and qualitative)
• Ability to communicate insight through storytelling and data visualisation
• Strong stakeholder management and influencing skills, with experience engaging a range of audiences
• Experience working collaboratively across teams and embedding insight into decision-making
• Highly organised and methodical, with strong attention to detail and ability to manage multiple priorities

Responsabilités

• Analyse and synthesise data to generate actionable customer insights
• Identify key drivers of customer experience, behaviour, and satisfaction
• Work with customer data sources (e.g. Qualtrics) to extract, manipulate, and analyse data
• Design and deliver customer experience research (quantitative and qualitative)
• Interpret customer sentiment and journey insights across the VoC programme
• Ensure outputs are robust, insight-led, and aligned to business priorities
• Translate data into clear, compelling, and actionable insight
• Develop engaging visualisations, reports, and presentations
• Tailor messaging to different audiences to maximise impact
• Build strong stakeholder relationships to embed insight into decision-making
• Act as a trusted partner, influencing and constructively challenging
• Manage third-party suppliers to deliver high-quality research and insight
• Manage multiple projects and priorities effectively
• Contribute to continuous improvement of insight and VoC capabilities
• Share best practice across teams

Connaissances

Analytical thinking

Stakeholder management

Insight storytelling

Commercial awareness

Collaborative working

Attention to detail

Formation

Degree in statistics/psychology/research or related

Outils

Qualtrics

Power BI

Description du poste

Motability Operations Ltd is seeking a Customer Insight Analyst to bring the voice of the customer into decision-making. You will join the Voice of Customer (VoC) programme, combining data analysis and research to generate actionable insights that inform business decisions, improve customer experience, and support commercial outcomes.

You will partner with CX, Product, Marketing and Data teams, translating complex analysis into clear visuals and compelling stories that drive meaningful change