Senior Customer Growth & Lifecycle Marketing Manager - 12M Ftc

Simplyhealth; Southampton; On-site; GBP 90,000 - 120,000; Full time

Job summary

Simplyhealth in the United Kingdom is seeking a Senior Customer Growth & Lifecycle Marketing Manager to shape our growth marketing capability and deliver more relevant customer experiences across the UK market.

You’ll own agreed growth targets across On Demand products and existing customer bases, driving improvements in conversion, product adoption, cross-sell, renewal, customer lifetime value and revenue.

Responsibilities

• Developing a deep understanding of customer needs, behaviours and motivations to identify growth opportunities.
• Owning customer growth targets and driving measurable improvements across the customer lifecycle.
• Creating and delivering growth and lifecycle marketing strategies that improve customer value and commercial performance.
• Working with Finance to forecast performance, identify risks and recommend actions to achieve growth targets.
• Leading a test-and-learn approach across audiences, propositions, messaging, creative and customer journeys.
• Using experimentation and performance data to optimise conversion and scale successful activity.
• Identifying friction points across customer journeys and collaborating with Product, Digital and CRM teams to improve outcomes.
• Bringing strong creative judgement to campaigns, content and proposition development.
• Building new marketing capabilities, processes and frameworks that support long‑term growth.
• Working closely with CRM, Data, Product, Finance, Proposition and agency partners to deliver customer and commercial objectives.

Job description

At Simplyhealth, we're on a mission to improve access to healthcare for all in the UK. As we continue to invest in how we engage, grow and retain our customer base, we're looking for a Senior Customer Growth & Lifecycle Marketing Manager to play a key role in shaping the future of our growth marketing capability.

This is a genuine builder role. Working alongside our strategic partners and cross-functional teams across the business, you'll help develop how we use customer insight, CRM, propositions, content, creative and technology to deliver more relevant customer experiences and stronger commercial outcomes.

You’ll own agreed growth targets across our On Demand products and existing customer base, driving improvements in conversion, product adoption, cross-sell, renewal, customer lifetime value and revenue. This role combines strategic thinking with hands-on delivery. One day you could be identifying customer growth opportunities through data and insight; the next, you’ll be shaping propositions, refining copy, designing customer journeys or optimising campaign performance.

Key responsibilities include:

• Developing a deep understanding of customer needs, behaviours and motivations to identify growth opportunities.
• Owning customer growth targets and driving measurable improvements across the customer lifecycle.
• Creating and delivering growth and lifecycle marketing strategies that improve customer value and commercial performance.
• Working with Finance to forecast performance, identify risks and recommend actions to achieve growth targets.
• Leading a test-and-learn approach across audiences, propositions, messaging, creative and customer journeys.
• Using experimentation and performance data to optimise conversion and scale successful activity.
• Identifying friction points across customer journeys and collaborating with Product, Digital and CRM teams to improve outcomes.
• Bringing strong creative judgement to campaigns, content and proposition development.
• Building new marketing capabilities, processes and frameworks that support long‑term growth.
• Working closely with CRM, Data, Product, Finance, Proposition and agency partners to deliver customer and commercial objectives.