Senior Customer Care Coordinator

Wheatstone Solutions; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading House Builder in Milton Keynes is seeking a Senior Customer Care Coordinator to enhance their post-sales service. This full-time role demands excellent communication skills, proactive problem-solving, and a solid background in customer care within residential development. You will ensure homeowner satisfaction by effectively managing customer concerns and coordinating responses with teams to uphold service standards.

Qualifications

• Experience in Customer Care / Service Coordinator within the new homes industry.
• Strong communication and attention to detail skills.

Responsibilities

• Deliver excellent customer care service to homeowners.
• Coordinate with subcontractors and construction teams to resolve queries.
• Schedule operatives' appointments and maintain CRM updates.

Skills

Customer Care Coordination

Communication

Attention to Detail

Job description

Senior Customer Care Coordinator - Milton Keynes - GBP35,000 - Permanent

An opportunity has arisen for a Senior Customer Service Coordinator to join my client, a House Builder, based in the Milton Keynes area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time role based in the office.

The Role:

- Working closely with the Head of Customer Care and Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

- Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.

- Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently.

- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

- Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out.

- Ensuring the commercial team is kept up to date regarding costs.

Key Skills:

- Previously held the role of Customer Care / Service Coordinator within the new homes industry / with another House Builder / Residential developer.

- Excellent communication skills

- Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.