CCM-CCM-Care Coordinator Manager

Lifemark Health Corp.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare management organization is seeking a Care Coordinator Manager at Aurora Physiotherapy & Rehabilitation Centre in London. The ideal candidate will have strong customer service skills, a high school diploma or equivalent, and the ability to create a welcoming environment for patients. This permanent full-time position offers competitive compensation and opportunities for professional development in a supportive team atmosphere.

Benefits

Competitive compensation and benefits package

Paths for management and leadership development

Supportive work environment

Qualifications

• 1-5 years of experience in a clinical or related environment.
• Excellent customer service and telephone etiquette.
• Strong organizational skills with ability to prioritize and multitask.

Responsibilities

• Create a welcoming environment for patients.
• Handle inquiries and complaints effectively.
• Manage reception area.

Skills

Customer Service

Organizational Skills

Multitasking

Adaptability

Proficiency in MS Office

Education

High School Diploma or equivalent

Graduation from a related college diploma program

Job description

Position: Care Coordinator Manager

Status: Permanent Full-Time

Clinic Location: Aurora Physiotherapy & Rehabilitation Centre

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on working with a driven team of industry experts and building a reputation for excellence? Do you want to feel valued and supported by our understanding Clinic Director? If so, join us at Aurora Physiotherapy & Rehabilitation Centre, a Lifemark Health Group company, Canada’s leading healthcare management organization. We believe that when you move better, you feel better. We are seeking a Care Coordinator Manager who shares this philosophy.

Why Lifemark?

• Supportive work environment with our understanding Clinic Director
• Opportunity to collaborate with a multidisciplinary team of clinicians
• Competitive compensation and benefits package
• Paths for management and leadership development
• Strong digital presence and recognized brand
• Diverse caseload with flexible integration of existing clients

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or equivalent
• 1-5 years of experience in a clinical or related environment
• Enrolment or graduation from a related college diploma program is an asset
• Excellent customer service and telephone etiquette
• Strong organizational skills with ability to prioritize and multitask
• Self-motivated with the ability to work independently and as part of a team
• Ability to adapt to a fast-paced environment
• Proficiency in MS Office (Word & Excel)
• New graduates are encouraged to apply

Primary Responsibilities:

• Create a welcoming environment for patients
• Handle inquiries and complaints effectively
• Manage reception area
• Maintain Accounts Receivable
• Process payments and reconcile deposits
• Enter patient data accurately into the Lifemark Patient System
• Submit forms to insurance companies and stakeholders promptly
• Manage expenses and petty cash
• Obtain and promote GMB reviews; coach staff accordingly
• Oversee accounting controls and reporting
• Manage payroll accurately and timely
• Handle clinic administration and ensure protocol adherence

Inclusion

We are committed to creating an inclusive environment for all backgrounds. Lifemark promotes equal employment opportunities, including for Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates during the recruitment process. Please contact us at [e-mail].