Senior Customer Account Portfolio Manager

Vodafone; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) is Vodafone's strategic shared services arm, delivering intelligent solutions to customers through talent, technology and transformation. The Senior Customer Account Portfolio Manager will own a significant part of the business within a defined customer portfolio, managing executive relationships and driving growth across revenue and profitability.

You will orchestrate stakeholders across VOIS and Vodafone, shape opportunities, and implement account

Qualifications

• Proven track record in sustaining client relationships at executive level.
• Experience managing a portfolio of multiple customers.
• Ability to grow engagements within a client environment.

Responsibilities

• Own revenue growth and profitability across the portfolio.
• Lead and coordinate with stakeholders to develop growth opportunities.
• Drive strategic account plans and ensure alignment with Vodafone objectives.
• Develop and maintain a strong pipeline of opportunities across the portfolio.

Skills

Client relations

Portfolio management

C-suite engagement

Sales leadership

Education

Bachelor's degree

Job description

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Aggregate function: Shared Services

Business Area: Go to market_VOIS

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer orOpCo.

They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance,profitabilityand expansion of footprint within the customer.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships atseniorlevel. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.

The Portfolio Lead willbe responsible fororchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12‑24 months.

What you’ll do

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition
• Build long standing relationships with the customer

Account Management

• Accountable for revenue growth, commercialperformanceand profitability across their portfolio of business
• Support the Customer Account Lead in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the Customer Account Lead, and use that to grow their book of business within that area of the business
• Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities
• Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives
• Identifywhitespace opportunities and expand Vodafone’s share of wallet within the customer

Sales leadership and Excellence

• Drive sales and revenue, customergrowthand sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
• Build andmaintaina qualified pipeline of growth opportunities across the portfolio
• Act as the commercial focal point for opportunities within their portfolio, coordinating internal stakeholders tomaximisegrowth outcomes

Who you are

• Demonstrated sustained client relations management experience at a C-suite level or with key decision makers in the industry, building trusted client relationships
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within a client environment
• Demonstrated ability to navigate complex matrixorganisationsand influence stakeholders to achieve commercial and customer outcomes
• Leadership skills with the ability to manage and inspire cross-functional teams
• Consulting experience ideally

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Follow us on social media and #StayConnected

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.