Senior CRM & Power Platform Solutions Analyst (Hybrid)

0804 Chubb Fire & Security Ltd; Guide; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Free Onsite Parking

Vehicle Cycle to Work Scheme

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Bravo Awards

Job summary

Chubb Fire & Security is recruiting a Senior Business Systems Solutions Analyst for a hybrid role based at our Blackburn HQ. You will develop, integrate and continuously improve CRM and sales platforms, bridging business stakeholders, technical teams and third-party delivery partners to deliver solutions that enhance productivity, data quality and revenue.

The role focuses on Microsoft Dynamics 365, CPQ, SQL, SharePoint and the Power Platform, with responsibilities spanning roadmap ownership,

Qualifications

• Strong knowledge of Microsoft Dynamics 365, SQL, SharePoint, Dataverse and the Power Platform.
• Experience shaping CRM roadmaps, enhancement backlogs and release priorities.
• Ability to convert business requirements into practical functional specifications and acceptance criteria.
• Experience with sales process automation, lead allocation, quote/proposal processes and customer-facing workflows.

Responsibilities

• Provide functional leadership and support for the CRM ecosystem, including Dynamics 365, Dataverse, Power Platform, CPQ, HubSpot integrations, SharePoint integrations and Customer Insights / marketing technologies.
• Provide MS Dynamics end user support and administration in conjunction with 3rd party suppliers.
• Own the roadmap, backlog and enhancement pipeline for Microsoft Dynamics 365 and associated sales platforms to support business requirements and growth.
• Advise on solution design, integration patterns, platform constraints, governance and performance considerations.
• Gather and prioritize business requirements from sales, marketing, service and operational stakeholders.

Skills

CRM governance

Cross-functional collaboration

Requirements gathering

End user support

Tools

Microsoft Dynamics 365

Dataverse

Power Platform

SharePoint

CPQ

HubSpot integrations

Job description

Chubb Fire & Security is recruiting a Senior Business Systems Solutions Analyst for a hybrid role based at our Blackburn HQ. You will develop, integrate and continuously improve CRM and sales platforms, bridging business stakeholders, technical teams and third-party delivery partners to deliver solutions that enhance productivity, data quality and revenue.

The role focuses on Microsoft Dynamics 365, CPQ, SQL, SharePoint and the Power Platform, with responsibilities spanning roadmap ownership,