Hybrid 3rd Line IT Support Engineer

Chubb Fire & Security; Blackburn; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Free onsite parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform

Digital GP

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security in Blackburn is seeking a 3rd Line Support Analyst on a hybrid basis. You will provide escalated technical support across servers, apps, end-user compute, and networking, working with internal teams and suppliers to deliver reliable IT services.

The role covers Windows Server, Active Directory, Group Policy, Microsoft 365, Entra ID, SQL/IIS, and cloud tasks, with emphasis on security and ITIL-driven incident and change management.

Qualifications

• Degree in IT / CS / Information Systems preferred.
• Alternatively, substantial enterprise IT support experience.
• Certifications desirable: MD-102, MS-102, AZ-900 / SC-300, ITIL Foundation.

Responsibilities

• Provide 3rd line technical support across servers, apps, end-user compute, infrastructure and telephony.
• Escalate complex incidents and coordinate with internal users and third-party teams.
• Troubleshoot Windows Server, Active Directory, Group Policy, networking, Azure, SQL, IIS, and EUC.
• Maintain and improve critical systems across the UK estate.
• Collaborate with DT teams, stakeholders and suppliers to deliver solutions.
• Support infrastructure, application, endpoint and cloud projects.
• Provide on-site support at UK locations when needed.
• Create and maintain technical docs and knowledge articles.
• Support cyber security, compliance and audit activities per standards.
• Identify opportunities to improve service quality and automation.
• Participate in ITIL change, incident, problem and request management.
• Manage small DT projects from planning to completion.

Skills

3rd line support

Windows Server

Active Directory

Group Policy

Networking

Microsoft 365 / Entra ID

SQL Server / IIS

PowerShell scripting

ITIL awareness

Education

Bachelor's degree in IT / Computer Science / Information Systems

Tools

Azure administration

Job description

Chubb Fire & Security in Blackburn is seeking a 3rd Line Support Analyst on a hybrid basis. You will provide escalated technical support across servers, apps, end-user compute, and networking, working with internal teams and suppliers to deliver reliable IT services.

The role covers Windows Server, Active Directory, Group Policy, Microsoft 365, Entra ID, SQL/IIS, and cloud tasks, with emphasis on security and ITIL-driven incident and change management.