CRM & Sales Platform Lead (Dynamics 365, CPQ)

Chubb Fire & Security; Blackburn; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Free onsite parking

Vehicle

Cycle to Work Scheme

Digital GP

Employee Referral Scheme

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is recruiting a Senior Business Systems Solutions Analyst for a hybrid role based at our Blackburn HQ.

The role focuses on development, integration and continuous improvement of CRM and sales platforms, bridging business stakeholders with technical teams to enhance productivity and revenue performance across Microsoft Dynamics 365, CPQ, SQL, SharePoint and the Power Platform ecosystem.

Qualifications

• Strong working knowledge of administration and support of Microsoft Dynamics 365, SQL, SharePoint, Dataverse and the Power Platforms.
• Experience owning or shaping CRM roadmaps, enhancement backlogs and release priorities.
• Ability to convert business requirements into practical functional specifications and acceptance criteria.
• Experience with sales process automation, lead allocation, quote/proposal processes and customer-facing workflows.
• Understanding of integrations between CRM and external platforms such as marketing systems, portals, CPQ tools, SharePoint or BI platforms.

Responsibilities

• Provide functional leadership and support for the CRM ecosystem, including Dynamics 365, Dataverse, Power Platform, CPQ, HubSpot integrations, SharePoint integrations and Customer Insights / marketing technologies.
• Provide MS Dynamics end user support and administration in conjunction with 3rd party suppliers.
• Own the roadmap, backlog and enhancement pipeline for Microsoft Dynamics 365 and associated sales platforms to support business requirements and growth.
• Advise on solution design, integration patterns, platform constraints, governance and performance considerations
• Gather and prioritize business requirements from sales, marketing, service and operational stakeholders.

Skills

Dynamics 365

SQL

SharePoint

Dataverse

Power Platform

Tools

CPQ

Job description

Chubb Fire & Security is recruiting a Senior Business Systems Solutions Analyst for a hybrid role based at our Blackburn HQ.

The role focuses on development, integration and continuous improvement of CRM and sales platforms, bridging business stakeholders with technical teams to enhance productivity and revenue performance across Microsoft Dynamics 365, CPQ, SQL, SharePoint and the Power Platform ecosystem.