Senior CRM Manager

DAZN; Greater London; On-site; GBP 80,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Senior CRM Manager passionate about sports and subscriptions. This role involves creating impactful CRM communications, managing multi-channel campaigns, and optimizing customer engagement through data-driven strategies. You will thrive in a dynamic environment, working collaboratively with teams to enhance customer experiences and drive growth. If you're ready to make a significant impact in the world of sports broadcasting, this opportunity is perfect for you.

Benefits

25 days annual leave

Private medical insurance

Life assurance

Pension contributions up to 5%

Enhanced parental leave

Electric vehicle benefit option

Access to mental health platform

Learning and development resources

Flexible working opportunities

Access to internal speaker series

Qualifications

• 2+ years experience in CRM management with a focus on sports or subscriptions.
• Strong problem-solving skills and ability to manage high-priority projects.

Responsibilities

• Build multi-channel campaigns to drive revenue and subscriber growth.
• Coordinate with CRM operations for campaign scheduling and dispatch.

Skills

CRM Management

Campaign Building

Copywriting

Stakeholder Management

Data Analysis

Education

Bachelor's Degree

Job description

DAZN Hammersmith, England, United Kingdom

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DAZN Hammersmith, England, United Kingdom

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Get AI-powered advice on this job and more exclusive features.

Are you a CRM Manager looking for progression or a Senior CRM manager looking for an exciting next step, with a passion for sport and/or subscriptions? Do you have creative flair and an eye for detail? Have you created CRM communications, written copy and coordinated creatives in a commercial, target driven environment? If so, we may have the perfect role for you.

DAZN’s goal is to become the world’s largest sports broadcaster and one of the biggest entertainment services on the planet. From boxing to soccer and recently the launched NFL Game Pass International we know that growth really starts with keeping our existing customers engaged and retained.

Like sport, no day will be the same and your delivery will cover – the fight schedule, PPV campaigns, lifecycle automations, delivery optimisations and testing and for commercial growth.

As our new Senior CRM Manager, you’ll have the opportunity to:

• Multi-channel campaign building for our fight sports CRM schedule driving our revenue, up-sell and subscriber growth targets.
• Ability to articulately brief campaign and segmentation builds to a CRM operations team for scheduling/dispatch.
• Creative briefing and coordination and copy writing for fight sports below the line messaging.
• Responsible for personalisation and segmentation for optimal conversion and engagement, utilising data availability and technical capabilities to push the boundaries of CRM.
• Champion testing and optimisation of our CRM creative, copy and content in collaboration with DAZN marketing and creative.

You'll have:

• At least 2 years’ experience in a CRM Manager role
• Comfortable working in a fast paced, dynamic and international environment, where impeccable time management, agility and fast-thinking is a daily expectation.
• You’ll bring strong problem-solving skills, along with an ability to manage high-priority projects, to tight deadlines.
• Excellence in stakeholder management. DAZN, is a multinational matrix organisation and you will be expected to influence the decisions of senior leaders in each market
• A passion for sport or a deep understanding of subscription services, ideally in an international context, would be nice to have.

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Advertising, and Strategy/Planning

• Industries

  Spectator Sports, Entertainment Providers, and Broadcast Media Production and Distribution

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