Senior Courts Operations Leader

Ministry of Justice; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Ministry of Justice is seeking an experienced Operations Manager to lead the Senior Courts Costs Office in London, delivering high-quality services and driving performance across busy court environments.

You will manage and coach teams, align local plans with national priorities, and collaborate with key stakeholders to build a resilient, inclusive culture while championing change and continuous improvement.

Qualifications

• Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace.
• Demonstrable people management and coaching skills, leading, developing and managing teams to drive performance in a service-focused environment to deliver measurable results.
• A strong leader, with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement.
• Ability to build relationships and manage key stakeholders at all levels, able to negotiate, persuade and influence.
• Excellent communication skills with the ability to create a collaborative and inclusive culture.
• Confidence to make independent decisions and resolve complex problems. This includes learning and using data driven tools to identify trends and challenges to generate solutions.
• Ability to collaborate across the business to deliver local priorities and HMCTS and MoJ strategic objectives.

Responsibilities

• Lead service delivery and provide teams with clear direction to increase productivity and deliver high-quality services.
• Develop high performing teams, focusing on performance and attendance, and fostering a fair reward culture.
• Translate national priorities into local plans and drive engagement, accountability, and alignment with organisational goals.
• Promote inclusive leadership and workforce planning to build resilient, adaptable teams.

Skills

Leadership

People management

Stakeholder management

Communication

Decision making

Problem solving

Collaboration

Job description

Ministry of Justice is seeking an experienced Operations Manager to lead the Senior Courts Costs Office in London, delivering high-quality services and driving performance across busy court environments.

You will manage and coach teams, align local plans with national priorities, and collaborate with key stakeholders to build a resilient, inclusive culture while championing change and continuous improvement.