Strategic Business Manager & Operations Lead

Ministry of Justice; Caerphilly; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual Leave 25 days + public holidays

Pension scheme

Flexible working

Job summary

Ministry of Justice is seeking a Business Manager to operate across multiple functional areas and provide strategic support to senior leaders. The role coordinates with internal and external stakeholders, maintains financial compliance, and champions workforce planning within a hybrid working setup in the UK.

The post requires strong governance, risk management, and people leadership, with responsibility for supervising the Diary Manager, Senior Administrative Officers and Case Administrators,

Qualifications

• Experience managing workload of senior level executives and extensive stakeholder engagement.
• Experience in using Microsoft Office programmes to present information and data and reviewing outputs for quality.

Responsibilities

• Directly line manage, and provide secondary line management for staff to support good practice and personal development through effective supervision and facilitation of progression processes.
• Monitor and deliver procedures relating to human resources, equalities and inclusion, staff performance management, and learning and development.
• Oversee and maintain robust administrative processes to gather, monitor and synthesize business performance data to support staff development and service improvement, and support preparation for audits and inspections.
• Maintain knowledge of, and assist with the review and improvement, of a range of organisational policies and local procedures, providing advice, guidance, and support to staff.
• Adhere to financial compliance policies with financial responsibilities to include monitoring the function's budgets, supporting financial planning activities, coordinating resource procurement, and authorization of some expenditures.
• Complete the workforce planning tool and provide accurate information to support decision‑making by senior leaders with regards to resource and workforce management, and involvement with regional recruitment activities.
• Build effective relationships with teams across the business, external stakeholders and partner agencies as a Probation Service Representative, including planning and coordinating engagement events as required.
• Manage facilities portfolio for designated area, complete all required health and safety risk assessments, and maintain appropriate systems for reporting and escalating issues, ensuring compliance with health, safety and fire policies and regulations, and security requirements.
• Respond to changing business needs, queries and requests, completing ad‑hoc tasks as appropriate to meet deadlines and support service delivery.
• Lead the development of pilot initiatives, undertake specific tasks, and hold specific areas of responsibility as determined by the Head of Operational Function, supporting the senior leadership team with emerging business issues.

Skills

Stakeholder engagement

People management

Budget management

Microsoft Office

Education

NVQ Level 4 in Business Administration

Tools

Microsoft Word

Excel

PowerPoint

Job description

Ministry of Justice is seeking a Business Manager to operate across multiple functional areas and provide strategic support to senior leaders. The role coordinates with internal and external stakeholders, maintains financial compliance, and champions workforce planning within a hybrid working setup in the UK.

The post requires strong governance, risk management, and people leadership, with responsibility for supervising the Diary Manager, Senior Administrative Officers and Case Administrators,