Court Operations Specialist

Ministry of Justice; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Flexible Working Policy

Job summary

Ministry of Justice at Oxford Magistrates Court is seeking an Operational Support Officer to provide excellent customer service and administrative support to court users, judiciary and management. The role is primarily based in the courtroom with additional administrative duties.

You will handle papers, create/update records, communicate with the public and professionals, and support court proceedings. The post offers hybrid/flexible working with 37 hours a week and occasional travel to nearby

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication and organisational skills.
• Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilient and empathetic with sensitive information.
• A team player able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings including handling sensitive information.
• Creating and updating records digitally and interpreting information on court files.
• Communicating with the public, judiciary, other court users and external agencies.
• Supporting the smooth running of court proceedings and preparing court/hearing rooms.
• Being the first point of contact for court users when required.

Skills

Customer service

Digital skills

Attention to detail

Communication

Teamwork

Empathy

Job description

Ministry of Justice at Oxford Magistrates Court is seeking an Operational Support Officer to provide excellent customer service and administrative support to court users, judiciary and management. The role is primarily based in the courtroom with additional administrative duties.

You will handle papers, create/update records, communicate with the public and professionals, and support court proceedings. The post offers hybrid/flexible working with 37 hours a week and occasional travel to nearby