Senior Courier

DHL Express; Lincoln; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Leadership training

Career progression opportunities

Inclusive team environment

Job summary

DHL Express Lincoln is seeking a Senior Courier to lead a frontline courier team, ensuring deliveries and collections are performed safely and to service standards. You will support and coordinate couriers while staying close to operations for hands-on assistance.

You will coach and develop staff, manage performance, and monitor KPIs to maintain high customer satisfaction. A full UK driving licence and willingness to drive operationally are required, with opportunities for leadership progression

Qualifications

• Experience in a courier or logistics/service centre environment.
• Previous supervisory or leadership experience is advantageous.
• Strong organisational, communication and problem-solving skills.
• Ability to prioritise workload and manage performance.
• Full UK driving licence and willingness to drive operationally when required.

Responsibilities

• Manage a designated team of couriers, ensuring daily tasks are completed effectively.
• Hold regular 1:1s, performance conversations and development reviews.
• Coach and motivate team members to achieve productivity and service KPIs.
• Address performance issues through coaching and structured processes.
• Deliver clear daily briefs and debriefs to keep the team aligned and engaged.

Skills

Courier/Logistics experience

Leadership experience

Organisational skills

Communication skills

Problem solving

Driving licence

Job description

Contract: Permanent
Location: Lincoln Service Centre – LN6 9BJ
Shift Pattern: Mon-Fri - 08.00 - 17.30

Lead, Support and Deliver – Join Our Operations Team

We’re excited to offer an opportunity for a motivated and experienced individual to join as a Senior Courier. This role is ideal for someone with strong operational experience and a passion for delivering outstanding service, whether you’re already part of DHL or looking to take the next step externally into a leadership role within a global logistics leader. As a Senior Courier, you’ll take on a key frontline leadership position, supporting and coordinating a team of couriers while ensuring deliveries and collections are completed safely, efficiently and in line with DHL service standards. You'll also remain close to the operation, providing hands‑on support when needed.

What You’ll Be Doing

Leading & Developing the Courier Team

• Manage a designated team of couriers, ensuring daily tasks are completed effectively
• Hold regular 1:1s, performance conversations and development reviews
• Coach and motivate team members to achieve productivity and service KPIs
• Address performance issues through coaching and structured processes
• Deliver clear daily briefs and debriefs to keep the team aligned and engaged

Driving Service & Operational Performance

• Ensure all deliveries and collections meet DHL network and customer standards
• Monitor KPIs such as delivery success and productivity, taking action where required
• Maintain high levels of customer satisfaction through professional service
• Act as a key point of contact for operational issues and queries
• Provide route cover where required to maintain service continuity

Supporting Operational Efficiency & Flexibility

• Adapt to different routes and operational demands as needed
• Ensure compliance with driving hours, safety and operational regulations
• Maintain high standards of safety, security and compliance
• Support wider Service Centre activities and cover management when required
• Balance cost control with service excellence

Who We’re Looking For

A Proactive Leader with Strong Operational Awareness

• Lead by example and inspire others to perform at their best
• Bring experience from a courier, logistics or operational environment
• Communicate effectively and build strong working relationships
• Stay calm under pressure and adapt quickly in a fast-paced setting
• Be committed to delivering excellent service every day

Skills & Experience

• Experience in a courier, logistics or service centre environment
• Previous supervisory or leadership experience is advantageous
• Strong organisational, communication and problem‑solving skills
• Ability to prioritise workload and manage performance
• Full UK driving licence and willingness to drive operationally when required

Why Join DHL?

• Be part of a global leader in logistics with a strong reputation for service excellence
• Opportunity to step into a leadership role with real impact
• Ongoing training and development, including leadership skills
• Clear career progression opportunities within Operations
• A supportive and inclusive team environment

Privacy Notice

DHL International (UK) Ltd acts as a Data Controller and takes data protection seriously. Your personal information will be handled in accordance with our Privacy Policy, provided during the recruitment process.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.