Field Service Engineer: Copiers & MFDs (North East)

Mastercopy; United Kingdom; A distancia; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent role

Career progression

Training & certifications

Supportive team

Modern tools

Pension & holidays

Free parking

Descripción de la vacante

Mastercopy is seeking a Field Service Engineer to service, maintain and repair multifunction printers and copiers across our North East client base. The role is field-based from our Thornaby HQ, with Monday–Friday hours.

You will diagnose faults, install and configure devices, manage van stock and build strong client relationships, while supporting fleet audits and meter readings. A real career path with ongoing training awaits in a friendly family business.

Formación

• Experience as copier/MFD/field service engineer.
• Strong mechanical/electromechanical fault finding skills.
• Familiar with major printer brands listed.
• Understanding of networking and print/scan configuration.
• Customer focused, self managing and reliable.
• Full UK driving licence.
• Experience with PaperCut or similar print management software.

Responsabilidades

• Service, maintain and repair multifunction devices and printers at client sites.
• Diagnose mechanical, electrical and software faults, resolving them first time where possible.
• Install and configure new devices, including network, print queue and scan to email or folder setup.
• Manage your van stock of consumables and parts efficiently.
• Build strong client relationships and represent Mastercopy professionally on every visit.
• Complete service records and update our systems accurately.
• Support the print team with fleet audits and meter readings.

Conocimientos

Field service experience

Mechanical fault finding

Printer manufacturers knowledge

Networking & print config

Customer focus

Driving licence

PaperCut familiarity

Descripción del empleo

Mastercopy is seeking a Field Service Engineer to service, maintain and repair multifunction printers and copiers across our North East client base. The role is field-based from our Thornaby HQ, with Monday–Friday hours.

You will diagnose faults, install and configure devices, manage van stock and build strong client relationships, while supporting fleet audits and meter readings. A real career path with ongoing training awaits in a friendly family business.