Senior Coordinator (Student Casework)

Kingston University; Royal Borough of Kingston upon Thames; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

35 days annual leave

Employee Assistance Programme

Discounts on Perks a Work

Course fee waiver scheme and discounts

LinkedIn Learning access

Season ticket loans

Job summary

Kingston University is seeking a dedicated administrator to join the Academic Services Directorate. The role involves managing an active caseload across student casework, including mitigating circumstances, misconduct and student complaints, and providing expert advice to staff and students.

You may also be involved in designing and delivering training and guidance materials, preparing annual reports, contributing to policy research and participating in pan-university enhancement projects and

Qualifications

• Strong foundation in student administration in higher education.
• Experience supporting and advising on student casework such as mitigating circumstances, misconduct and student complaints.

Responsibilities

• Maintain an active caseload relating to student casework (mitigating circumstances, academic and non-academic misconduct, student complaints).
• Provide expert advice and guidance to academic and professional staff and to students.
• Design and deliver training and guidance materials, prepare annual reports, support policy research and participate in university enhancement projects.

Job description

This is a full time, fixed term position available until 20 October 2027 with a starting salary of £40,195 per annum.

This post is available as a result of internal secondment and it is expected that you will hold it for the full period. However, should the substantive post-holder return to work earlier, then this appointment will be terminated, subject to a notice period of one month.

Interviews are expected to be held on Monday 23 November 2026.

For informal enquiries, please contact Miss Annie Sander, Academic Registrar (Regulations, Assessment & Student Casework).

The Role

The post-holder will be required to maintain an active and busy caseload relating to all aspects of student casework, such as mitigating circumstances, academic and non-academic misconduct and student complaints, often being required to take the role of case co-ordinator and clerk. You will provide expert advice and guidance to academic and professional support staff as well as to students. You may also be involved in designing and delivering training and guidance materials, preparing annual reports, contributing to policy research and participating in pan-university enhancement projects and working groups.

The Person

We are looking for an individual with a strong foundation in student administration in HE and some experience in supporting and advising on matters related to a range of different student casework such as mitigating circumstances, academic and non-academic misconduct and student complaints. The successful candidate will have a good understanding of these student casework regulations and policies the challenges they present. This post would suit someone who is looking to further develop their knowledge and understanding of these areas and who is looking to gain further confidence in providing expert advice and guidance to colleagues and students, designing and delivering staff development and contributing to research and the ongoing development of policies related to Student Casework.

Directorate/Function

The Academic Services Directorate includes Research & Impact, Knowledge Exchange, Academic Registry, Quality Assurance and Enhancement, the Learning and Teaching Enhancement Centre, Corporate Affairs and Development, Alumni Relations & Engagement (DARE). Collectively the Directorate supports academics in their research and KE activities and supports some of the University’s governance and decision-making committees, maintains academic regulations, develops and implements academic policies, oversees the quality and standards of academic provision and leads the development of education practices across the University.

The Directorate is responsible for stimulating cutting edge research, impact and knowledge exchange and supporting a vibrant community of graduate research students, to increase the volume, impact and visibility of our research and business activities. We actively liaise with Faculties and researchers to support and develop research activities across all disciplines and provide related training and development opportunities. We foster interdisciplinary working to promote, advance and share knowledge with the overall aim of securing new revenue sources and contributing to regional prosperity. Our goal is to foster and sustain a vibrant research culture in which our researchers and research students can flourish.

As a directorate, we identify opportunities for innovation, see change as an opportunity, value constructive feedback and share good practice across the University.

We offer a range of benefits, including:

• 35 days annual leave (Full time equivalent)
• Employee Assistance Programme helps with any work-related problems having a wider impact on your life and gives you access to the savings centre
• Discounts on Perks a Work
• Course fee waiver scheme and discounted courses across the University
• Learn new skills with priority access to thousands of courses via LinkedIn Learning
• Season ticket loans up to £10,000 to help you spread the cost of commuting and get the best value for money

Kingston Company values:

Innovative: To apply new methods or ideas to facilitate progress

Inclusive: To value the diversity of students and staff, treating them respectfully

Enterprising: To recognise and act on opportunities

Ambitious: To pursue excellence for oneself, the University, and our communities

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.