Senior Conversational AI Architect & Engineering Leader

Lloyds Banking Group; Manchester; On-site; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing initiatives and parental leа

Job summary

Lloyds Banking Group seeks a senior AI leader to shape the future of Conversational AI across millions of customer interactions. You’ll design scalable architectures, set technical direction, and guide cross‑functional teams of AI engineers, data scientists and architects to deliver high‑impact solutions.

You will translate strategic priorities into an ambitious AI roadmap, ensure alignment with enterprise standards and responsible AI commitments, and foster a high‑performing, inclusive

Qualifications

• Extensive experience in building deployed AI systems.
• Strong NLP, LLM and AI agent capabilities.
• Ability to communicate complex AI topics to senior leaders.
• Experience working in regulated environments with reliability and security concerns.

Responsibilities

• Shape the Conversational AI roadmap and architecture.
• Lead and coach a high‑performing AI engineering team.
• Collaborate with business, design and tech leaders to align strategy.
• Evaluate new AI technologies and prototypes.

Skills

GenAI

Agentic AI

NLP & LLMs

AI ethics

Transformers

Stakeholder comms

Regulated environment

People management

Tools

Vector stores

Cloud platforms

Job description

Lloyds Banking Group seeks a senior AI leader to shape the future of Conversational AI across millions of customer interactions. You’ll design scalable architectures, set technical direction, and guide cross‑functional teams of AI engineers, data scientists and architects to deliver high‑impact solutions.

You will translate strategic priorities into an ambitious AI roadmap, ensure alignment with enterprise standards and responsible AI commitments, and foster a high‑performing, inclusive