Lead, Conversational AI Engineering

Lloyds Banking Group; Greater London; Hybrid; GBP 127,000 - 164,000; Full time

Benefits offered by this job

Generous pension up to 15%

Annual bonus

Share schemes including free shares

Wellbeing initiatives

Parental leave

30 days holiday + bank holidays

Disability adjustments

Job summary

Lloyds Banking Group is seeking a Head of Engineering (Convo AI) in London or Manchester. You will lead a multidisciplinary team building and scaling Conversational AI experiences that transform customer interactions, while ensuring delivery, resilience and security across a broad AI portfolio.

The role requires strong leadership in cloud-native architectures, APIs, DevOps and Agile delivery, plus governance and risk controls in a regulated financial services environment.

Qualifications

• Proven experience leading multidisciplinary engineering teams
• Experience delivering customer-facing Conversational AI capabilities
• Strong knowledge of cloud-native architecture, APIs, DevOps, Agile delivery
• Ability to manage delivery roadmaps, workforce plans and budgets
• Experience in regulated environments with governance and risk controls
• Excellent stakeholder management and leadership skills
• Coaching technical colleagues across levels

Responsibilities

• Lead a multidisciplinary engineering team responsible for Conversational AI experiences
• Accountable for engineering delivery, people leadership, and operational excellence
• Drive strategic technology execution across a portfolio of AI initiatives
• Collaborate with Product, Design, Data, Architecture and Platform enabling teams
• Deliver scalable solutions integrating GenAI, Agentic AI, orchestration, search and fulfilment
• Embed monitoring, evaluation and controls to ensure trusted customer experiences
• Oversee workforce planning, recruitment and capability development
• Shape delivery decisions balancing customer outcomes, risk and technology strategy

Skills

Team leadership

GenAI / Conversational AI

Cloud-native architecture

APIs

DevOps

Agile delivery

Platform engineering

Stakeholder management

Governance & risk

Tools

Security best practices

Observability

Job description

Lloyds Banking Group is seeking a Head of Engineering (Convo AI) in London or Manchester. You will lead a multidisciplinary team building and scaling Conversational AI experiences that transform customer interactions, while ensuring delivery, resilience and security across a broad AI portfolio.

The role requires strong leadership in cloud-native architectures, APIs, DevOps and Agile delivery, plus governance and risk controls in a regulated financial services environment.